Customer Service Expert for Field Equipment Maintenance

5 days ago


San Jose, California, United States Canon Full time

Job Overview

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We are seeking a skilled Field Service Technician I to join our team in San Jose, CA. As a Field Service Technician, you will be responsible for delivering exceptional customer service and ensuring the efficient maintenance of Canon-supported products.

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Your Key Responsibilities

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  • Report product failure trends and serviceability issues to your manager, providing accurate information and maintaining records.">
  • Meet customer demands by offering prompt, responsive, and accurate field, shop, and on-site maintenance services.">
  • Maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.">
  • Demonstrate strong customer communication and satisfaction skills.">
  • Ensure the optimal performance of assigned machines.">
  • Contribute to achieving branch/district metric targets through high-performance work.">
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About You

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To succeed in this role, you will need:

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Required Skills and Qualifications

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  • Hold a High School diploma or equivalent experience.">
  • Possess a basic understanding of internet environments and complete the 120-day introductory period and PDIF new-hire class.">
  • Able to travel with a valid driver's license and acceptable driving record.">
  • Obtain necessary security and/or other clearances to access customers' premises.">
  • Ability to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).">
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Compensation and Benefits

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This role offers an estimated hourly rate of $22.65 and is eligible for a transportation allowance. Additionally, you will have access to a comprehensive benefits package, including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, educational assistance, recognition programs, vacation, and more.

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About Our Company

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Canon Solutions America empowers companies to succeed through market-leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. We promote innovation, sustainability, efficiency, and cost regulation through comprehensive digital and traditional printing and document management solutions.

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EQUAL EMPLOYMENT OPPORTUNITY

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We comply with all applicable federal, state, and local laws, regulations, orders, and mandates, including those as a federal government contractor/subcontractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.



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