Service Consultant

2 weeks ago


Las Cruces, New Mexico, United States Martin Tire Company Full time
{"title": "Sales and Service Advisor", "description": "Overview

Martin Tire is a family-owned and operated business with a strong commitment to customer satisfaction and quality products and services. We are seeking an experienced Sales and Service Advisor to join our team.

Responsibilities
  • Sell and promote all products and services offered by Martin Tires, following company standards and expectations.
  • Provide excellent customer service, greeting customers in a professional and courteous manner.
  • Listen to and document customer concerns, inspect vehicles, and refer to service history to accurately identify and verify customer service needs.
  • Recommend services according to knowledge and communicate additional recommendations from technicians to customers.
  • Properly document all recommendations in customer files.
  • Promote sales of appropriate services, parts, and accessories by demonstrating understanding of products and associated service requirements.
  • Provide accurate quotes, including cost and time of completion, and update customers on service status.
  • Follow proper procedures when cashing out customer tickets, including review of completed multi-point inspections and explanation of applicable warranties.
  • Conduct post-repair and declined services follow-up phone calls to ensure customer satisfaction.
  • Track new returns, core returns, and warranty parts for individual customers.
Qualifications
  • High school diploma or equivalent.
  • Prior experience as a Service Advisor is helpful but not required.
  • Professional appearance and ability to work in a process-driven environment.
  • Current and valid driver's license.
  • Ability to work Monday to Saturday.
Benefits
  • Competitive bi-weekly pay.
  • Tuition reimbursement up to $3,000 annually.
  • Paid vacation and sick time.
  • 6 paid holidays.
  • Medical, dental, and vision insurance (effective 1st of the month after hire).
  • Life insurance (company-paid).
  • 401(k) retirement savings plan with company match.
  • Discounted services on personal and immediate family vehicles.
  • Opportunity for advancement.

Martin Tire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.

", "company": "Martin Tire Company"}
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