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Behavioral Health Case Manager
4 weeks ago
The Adult Case Manager is a vital member of the Community Support Services (CSS) Program, providing recovery-focused services including case management and psychosocial rehabilitation to adults living in their communities.
Under general supervision, Case Managers provide interventions specifically related to treatment goals outlined on the Individual Recovery Plan (IRP), assist with coordination of care, attend agency and intra-agency meetings in the community, participate in systems evaluations to promote family navigation and enhance supports in services, and provide family education and utilization of natural supports in the community.
Key Responsibilities- Completes community needs assessments for all individuals assigned to caseload
- Participates in interdisciplinary treatment team meetings to provide input for client treatment needs based on observation/interactions with individual/family/other providers
- Provides ongoing support and case management functions in accordance with the strengths, needs, and preferences identified within the treatment plan to help the individual achieve stated goals and objectives
- Provides timely, high-quality documentation for all service contacts, including face-to-face and collateral meetings and outreach attempts, in accordance with agency/regulatory standards requirements
- Meets regularly with program manager to enhance professional growth, review and evaluate the provision of case management services, and attend to required administrative issues
- Is responsible for making outreach to all clients assigned to caseload a minimum of twice monthly
- Facilitates communication between various community providers on behalf of the client
- Communicates effectively with clinicians/agency staff about challenges/concerns with clients
- Maintains ethical standards and immediately communicates issues of safety and/or client health changes to program manager
- Additional duties as assigned by the Program Manager and/or Director
Community and clinic setting, Monday-Friday 8:15am-5:00pm, service delivery is in-person and via telehealth/telephone
May require evening/weekend or adjusted hours due to program and community events
Ability to use a computer, telephone, fax, copy, and scanning machine
Must complete/pass agency-sponsored defensive driving course, as well as all other agency-required trainings
Minimum Qualifications- Bachelor's degree in a related field (such as human services, counseling, criminal justice, or social work)
- Proficient technology skills to be able to use electronic medical record, computer, telehealth system, and cell phone
- Care coordination skills to assist individuals with accessing/linking to additional resources and/or services within the agency and/or community
- Must have transportation to and from work, strong interpersonal skills, and be a positive team player
- One year's experience in a behavioral health setting providing case management/community support service, preferred
