Customer Service Representative
3 days ago
We are seeking a highly skilled and customer-focused Contact Center Representative to join our team at HealthCare Associates Credit Union. As a key member of our service structure, you will be responsible for delivering exceptional service to our members, providing product information, and resolving issues in a timely and professional manner.
Responsibilities:- Provide service to internal and external members, meeting established sales and service goals.
- Explain and recommend credit union products and services, providing general account information and promoting new and ongoing promotions.
- Address and resolve member problems and complaints, ensuring a positive experience.
- Record research requests and deliver to appropriate personnel, explaining procedures and ensuring accurate information.
- Possess knowledge of PAM, MY247 online banking, and bill pay, assisting members with usage and setup.
- Process financial transactions, including loan payments, phone transfers, and check withdrawals.
- Adhere to other duties as assigned.
- High School Diploma or equivalent.
- Minimum 3-years member service experience, preferably in a financial institution setting.
- Meet monthly sales goals, possessing excellent communication skills and the ability to work well under pressure.
- Enjoy problem-solving and interaction with members, with strong phone etiquette and a pleasant voice and demeanor.
- Must be able to sit for long periods and type 20-30 words per minute.
HealthCare Associates Credit Union is a not-for-profit organization dedicated to helping people achieve financial health. We offer a range of benefits, including a competitive hourly rate, a 35-hour workweek, and four weeks of paid time off. We are an Equal Opportunity Employer and value diversity and inclusion in our workplace.
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