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Customer Service Representative

2 months ago

Marietta, Georgia, United States WellStar Health System Full time

**Job Summary**

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at WellStar Health System. As a key member of our healthcare team, you will be responsible for providing exceptional customer service and ensuring the timely and accurate resolution of patient account balances.

**Key Responsibilities**

• Make outbound calls and receive inbound calls to manage patient account balances and optimize cash flow

• Demonstrate excellent customer service skills and provide a positive experience for patients and their families

• Collaborate with healthcare teams to resolve patient account issues and ensure accurate and timely billing

• Utilize strong analytical and problem-solving skills to resolve complex patient account issues

• Maintain accurate and detailed records of patient account interactions and resolutions

• Stay up-to-date on changing healthcare regulations and policies to ensure compliance

**Requirements**

• High school diploma or equivalent required

• 2-3 years of experience in a hospital, physician's office, or related healthcare environment preferred

• Basic knowledge of medical terminology and PC applications required

• Excellent communication and interpersonal skills required

• Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities

**What We Offer**

• Competitive salary and benefits package

• Opportunities for professional growth and development

• Collaborative and supportive work environment

• Recognition and rewards for outstanding performance