Principal Success Architect
3 days ago
At ServiceNow, we're committed to accelerating platform adoption and improving customer outcomes. As a Customer Outcomes Principal Success Architect, you'll play a critical role in driving this mission forward.
Key Responsibilities:- Develop and maintain C-level executive relationships with 1-3 large enterprise customers
- Understand customer goals and develop a customer roadmap to improve outcomes
- Execute winning co-delivery models and develop relationships with ecosystem partners
- Establish delivery operating model governance and maintain account-level relationships
- Participate in account delivery governance and advocate for ServiceNow's best practices
- 12+ years of progressive experience in a professional services organization or equivalent education/experience
- Management consulting experience at a top-tier consulting company or equivalent focused on technology-enabled transformations
- Experience at F accounts and understanding of issues driving digital transformation across industries
- Expertise in digital transformation design, implementation, and management
- Knowledge of ServiceNow and experience with multiple ServiceNow product suites
- Competitive base pay and variable/incentive compensation
- Equity (when applicable) and benefits
- Health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan, and family leave programs
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
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