TxDMV - VTR Operations Supervisor III (Houston)

3 weeks ago


Houston, Texas, United States CAPPS, Inc. Full time
Job Summary: We are seeking a highly skilled VTR Operations Supervisor III to join our team at the Texas Department of Motor Vehicles (TxDMV). As a key member of our team, you will be responsible for overseeing vehicle titles and registration customer service-related activities, planning, organizing, and coordinating daily operations, and prioritizing and monitoring the status of workload activities. Key Responsibilities: * Oversees vehicle titles and registration customer service-related activities * Plans, organizes, and coordinates daily operations * Prioritizes and monitors the status of workload activities * Provides information, answers questions, prepares and oversees the preparation of responses, reports, and/or complex correspondence * Maintains liaison with governmental officials and provides expertise and highly technical assistance to support operations * Researches, analyzes data, and corresponds or confers with the public, private entities, and other governmental agencies to provide information and advice on program activities * Ensures compliance with applicable laws, rules, and regulations * Interprets policies, procedures, court opinions, and applicable laws * Represents the department to county government or law enforcement authorities, automobile dealers, salvage yard owners, trucking carriers, and the public * Prepares and makes presentations for dealers, county tax offices, and law enforcement personnel * Recommends program guidelines, policies, procedures, and regulations for program activities * Identifies, analyzes, and solves vehicle identification and/or administrative problems or situations * Oversees support of automated systems within the regional office to ensure coordination and integration with division automated programs * Oversees, plans, coordinates, and monitors staff performance and development and conducts training activities * Supervises staff, which involves processing personnel actions, performance reviews, hiring, and coaching staff * Drives and travels to attend meetings, seminars, conferences, and as required attends/testifies at court hearings Requirements: * Bachelor's degree from an accredited college or university or the U.S. equivalency thereof plus five (5) years' experience in high volume customer service or motor vehicle-related programs * Must have three (3) years managerial/supervisory experience * Lead worker/coordinator or project lead work experience may be substituted for managerial/supervisory experience on a year-per-year basis Benefits: The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include: * Retirement Plan * Paid Group Health & Life Insurance for employees * Paid Holidays * Paid Vacation Leave * Paid Sick Leave * Longevity Pay * Dental * Vision * Dependent Optional Life Insurance * Voluntary AD&D Insurance * Dependent Health & Life Insurance * Health & Dependent care flexible spending accounts * Tuition Assistance Program Equal Opportunity Employer: The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, military status, protected activity, and on basis of an employee's hair texture or protective hairstyle.

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