Client Advocate II

1 week ago


Saint Paul, Minnesota, United States Catholic Charities of the Archdiocese of St Paul and Minneapolis Full time
Job Title: Client Advocate II

Catholic Charities of the Archdiocese of St Paul and Minneapolis is seeking a dedicated and compassionate individual to serve as a Client Advocate II at our St Paul Opportunity Center location.

Job Summary:

This role involves providing high-quality customer service to clients, ensuring a safe and secure environment, and communicating effectively with staff. The ideal candidate will be able to work with low-income populations, including those experiencing homelessness, unstable housing, and/or mental illness.

Key Responsibilities:
  1. Provide exceptional customer service to clients, responding to their needs and concerns.
  2. Ensure the facility's safety and security by utilizing conflict resolution and de-escalation skills.
  3. Collect, enter, manage, and report client data accurately and promptly.
  4. Respond to and submit incident reports for chemical abuse, theft, threats, and program rule violations.
  5. Serve as a Mandated Reporter.
  6. Complete regular rounds to ensure safety and security.
  7. May drive a van and administer breathalyzers, as required.
  8. Assist with program development, facility operations, and other responsibilities.
Requirements:
  • High school graduate or equivalent.
  • Ability to work with low-income populations.
  • Minimum of one year of relevant experience.
  • Must be 21 years of age and pass a criminal and Department of Human Services background check.

Catholic Charities is an equal opportunity employer.


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