Customer Service Representative
4 weeks ago
About the Role
As a member of the Arbella Insurance Group, we are one of the leading property and casualty insurance providers in Massachusetts and Connecticut, writing over $100 million in premium. Our dynamic culture offers an independent agency feel along with the strength and resources of a large parent company, allowing us to provide competitive salaries, bonus above commission, excellent benefits, and great training and development programs.
Key Responsibilities
The ideal candidate will have experience with Personal lines of Insurance and a MA Property and Casualty license is encouraged to perform this role. The Customer Service Agent will act as the agency representative to our clients, fellow professionals, the public, and the general business community. They will provide counsel & advice on new and/or additional insurance needs, explaining coverages & types of policies. They will identify risk exposures, qualifying potential prospects, maintain an underwriting renewal review process, and a marketing renewal review program for all policyholders. They will also act as the first line of contact in the reporting and assignment of claim information for designated policyholders and resolve general customer inquiries.
Requirements
Experience within the Personal Lines insurance industry is a plus, and a Massachusetts Property & Casualty insurance license is strongly encouraged to perform this position. We offer training and support to obtain your license. Customer Service and Sales skills are a must. The ideal candidate will have excellent interpersonal, oral, and written communication skills. We are looking for a self-starter who can work independently as well as being a team player.
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