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Golf Course Monitor

2 months ago

Miami, Florida, United States Biltmore Hotel Limited Full time
Job Overview

Position Summary

The Golf Course Monitor is responsible for overseeing the flow of play on the golf course, ensuring a pleasant experience for all golfers. This role emphasizes friendliness and courtesy while managing the pace of play. Strong interpersonal skills and tact are essential for effectively assisting players and enhancing their experience. The monitor also acts as a communication link between the pro shop and the Starter, adhering to the established policies and procedures of Biltmore Hotel Limited.

Key Responsibilities

  • Supervise the pace of play on the golf course
  • Respond to emergencies and report them accordingly
  • Identify and report any unusual activities on the course (e.g., joggers, pets, unauthorized play)
  • Ensure cleanliness in restrooms
  • Collect litter throughout the course
  • Address customer service inquiries and issues

(e.g., lost items, cart battery problems, beverage requests)

  • Secure the golf course at the end of the day
  • Perform additional duties as assigned

Qualifications

Education

  • A High School Diploma is required.

Experience

  • Preferred experience in a golf course setting
  • Customer service experience is advantageous

Essential Skills

  • Ability to:
  • Communicate effectively in English (reading, writing, and speaking)
  • Perform accurate mathematical calculations
  • Provide clear communication and instructions
  • Execute job tasks with attention to detail and efficiency
  • Maintain composure and resolve issues using sound judgment
  • Follow instructions meticulously
  • Understand and respond to guest service needs
  • Collaborate effectively with team members
  • Work independently with minimal supervision
  • Safeguard guest information and sensitive data
  • Utilize a computer and possess basic typing skills
  • Exhibit moderate to advanced computer proficiency

Performance Criteria

  • Team Collaboration
  • Exhibits cooperation within the team and across departments
  • Listens attentively and collaborates well with others
  • Positively influences team dynamics and enjoys engaging with people
  • Guest-Centric Approach
  • Anticipates and responds to guest needs with sensitivity
  • Displays a warm demeanor and a friendly, passionate attitude
  • Demonstrates helpfulness and authenticity with guests
  • Commitment to Excellence
  • Exhibits energy and urgency in work
  • Resourceful and seeks efficient work methods
  • Maintains a professional appearance and demeanor
  • Composure Under Pressure
  • Remains calm and collected in challenging situations
  • Demonstrates maturity and adaptability
  • Maintains professionalism regardless of personal feelings
  • Reliability and Integrity
  • Consistent attendance and punctuality
  • Dependable and capable of working autonomously
  • Exhibits high personal integrity and trustworthiness
  • Effective Time Management
  • Utilizes time efficiently and prioritizes tasks effectively
  • Timely decision-making
  • Active Listening Skills
  • Practices attentive listening and accurately reflects others' viewpoints

Physical Requirements

  • Must be capable of:
  • Moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 50 pounds without assistance
  • Standing, sitting, or walking for extended periods
  • Reaching overhead and below the knees, including bending and twisting
  • Using and operating necessary office equipment with dexterity
  • Communicating effectively with colleagues and guests
  • Viewing a computer screen for prolonged periods
  • Adapting to moderate indoor temperatures

Certifications

  • C.P.R. certification is required.

Standard Specifications

The requirements outlined are representative of the minimum knowledge, skills, and abilities necessary to perform this job successfully. The incumbent must possess the aptitude to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat to the health and safety of themselves or others.

This job description is not exhaustive and may be subject to change based on operational needs. Employees may be required to perform additional job-related duties as assigned by their supervisor.

Due to the nature of the hospitality industry, employees may be expected to work varying schedules, including weekends and holidays. This document does not establish an employment contract, either implied or explicit, other than an "at will" employment relationship.

Grooming Standards

All employees are expected to maintain a neat, clean, and professional appearance in accordance with Biltmore standards.