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Guest Services Representative

2 months ago

Dallas, Texas, United States Warwick Hotel Full time
Job Overview

Join the esteemed team at the Historic Warwick Melrose Hotel, where passion and excellence come together. We are on the lookout for individuals who are dedicated to providing exceptional service, are team-oriented, and wish to contribute to the rich history of our establishment.

ROLE OBJECTIVE

Assist guests with their requirements, which includes, but is not limited to, check-in, check-out, and financial transactions.

Welcome guests warmly upon their arrival. Process guest registrations in our system, confirming reservations, personal details, and payment information. Deliver outstanding customer service and utilize guests' names during interactions.

Handle payments for guest accounts during both check-in and check-out. Maintain a secure cash float and prepare accurate daily financial reports. Facilitate currency exchanges and cash checks for guests.

Manage reservations for guests who approach the front desk.

Proficiency in the primary language(s) utilized in the workplace is essential.

Possess a general understanding of the local area and its attractions.

Have comprehensive knowledge of the hotel, its offerings, and amenities.

Experience with Opera software is preferred.

As a member of our team, you will enjoy benefits such as medical, dental, and vision insurance, along with supplemental coverage. The hotel also provides complimentary parking and meals. Employees receive a 50% discount on spa services at LeSpa by Warwick.