Associate Relations Evening Operations Manager
3 weeks ago
Hannaford Supermarkets is seeking an experienced Associate Relations Evening Operations Manager to join our team. As a key member of our management team, you will be responsible for promoting positive associate relations while managing retail operations during the evening hours.
Key Responsibilities- Foster a sales-driven, consumer-focused culture through relationship building and promoting an atmosphere of enthusiastic customer awareness.
- Responsible for the overall operation of the entire store, including supervision of all associates, during the evening hours.
- Ensure the maintenance of the store's appearance and presentation and ensure quality conditions of all products.
- Observe and ensure compliance with company security, safety, and food safety standards.
- Complete understanding of the causes and means for resolving inventory shrink issues in the assigned departments.
- Have a solid understanding of standard practices for all departments.
- Post open positions and actively recruit to fill them with the right people.
- Be the gatekeeper of all training programs in store.
- Coach management as needed.
- Oversight of Learning Programs.
- Review written counseling sessions and terminations for fairness and consistency.
- Assess department climate and seek associate feedback as needed.
- Partner with AR Specialist, Assistant Store Manager, and Store Manager to resolve issues.
- Oversee Payroll Administrator and ensure that payroll functions are completed accurately and on time.
- Partner with store leadership to help support all changes impacting associates.
- Support disability and workers' compensation open cases; act as liaisons between corporate partners, retail managers, and associates.
- Responsible for investigating and responding to associate and customer complaints.
- College degree or equivalent preferred.
- Retail management experience preferred.
- Strong understanding of store operations.
- Excellent interpersonal, customer service, and communication skills.
- Ability to handle sensitive information with extreme confidentiality.
- Excellent organizational skills and a demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
- Demonstrated good judgment.
- Ability to lead and coach associates throughout multiple departments.
- Ability to effectively lead change.
- Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a 'Certified Food Safety Manager' or will be required to attend company-provided training and have the ability to achieve accreditation within the first 90 days of employment.
- Ability to use computer and other communication systems required for performing functions.
- Ability to move freely about a retail store, with occasional bending and lifting as a contributor to various operational functions.
- Lift up to 20 lbs. regularly, including overhead lifting and up to 60 lbs. occasionally.
- Push/pull up to 40 lbs. regularly.
- Meet established volume and fixed activity standards.
- Stand or walk 100% the majority of the time.
- Ability to reach, grasp, and lift individual stock items below waist level or above shoulder level.
- Be able to handle a variety of substances associated with cleaning materials, packaging materials, and food production.
- Frequent bending, kneeling, and squatting.
- Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time.
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Swanton, Vermont, United States Hannaford Supermarkets Full timeAbout the RoleHannaford Supermarkets is seeking an experienced Associate Relations Evening Operations Manager to join our team. As a key member of our management team, you will be responsible for promoting positive associate relations while managing retail operations during the evening hours.Key ResponsibilitiesFoster a sales-driven, consumer-focused culture...
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Swanton, Vermont, United States Hannaford Supermarkets Full timeAbout the RoleHannaford Supermarkets is seeking an experienced Associate Relations Evening Operations Manager to join our team. As a key member of our management team, you will be responsible for promoting positive associate relations while managing retail operations during the evening hours.Key ResponsibilitiesFoster a sales-driven, consumer-focused culture...
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