Claims Assistant

4 days ago


Bedford, New Hampshire, United States Concord Group Insurance Full time
Job Title: Claims Assistant - Insurance Professional

The Concord Group is seeking a detail-oriented and organized Claims Assistant to join our team. As a Claims Assistant, you will play a critical role in assisting the Claims Department with servicing and processing of policyholder claims. This position requires strong customer service skills, multitasking abilities, and proficiency in Microsoft Excel.

Responsibilities:
  • Demonstrate exceptional customer service skills and manage first notice of loss (FNOL) intake
  • Manage a high volume of incoming calls with a professional telephone manner
  • Scan and index claim file documentation accurately
  • Multitask in a fast-paced environment with ease
  • Learn basic insurance fundamentals and apply them effectively
  • Perform other related duties as assigned by supervisor

Requirements:
  • High school diploma or GED required
  • General clerical skills with attention to detail
  • Professional telephone manner with excellent interpersonal skills
  • Excellent organizational skills with ability to multitask
  • Proficient in PC Windows environment and Microsoft Excel
  • Accuracy in spelling and grammar essential
  • Ability to work collaboratively in a team setting
  • Experience working in a paperless environment preferred

Estimated Salary: $45,000 - $55,000 per annum

Benefits: Our comprehensive total compensation package includes medical, vision, dental, life, and disability insurance. We offer a generous Paid Time Off Program, including vacation, personal, sick time, and holiday pay. Invest in your future with our competitive 401(k) plan featuring company match.

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