Customer Service Liaison

4 weeks ago


Tucson, Arizona, United States State Farm Insurance Full time

Key Responsibilities:

As a Customer Relations Representative at State Farm Insurance, you will be responsible for providing exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions. You will also process policy changes, claims, and payments accurately and efficiently, while maintaining customer records and updating information as necessary. Additionally, you will collaborate with team members to ensure seamless customer experiences, promote and cross-sell insurance products and services to meet customer needs, and handle escalated customer complaints and concerns with professionalism and empathy.

Requirements:

To succeed in this role, you will need to stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice. You will also need to participate in ongoing training and development programs to enhance your knowledge and skills, and contribute to a positive and collaborative work environment.



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