Restaurant Operations Manager

1 month ago

Vernon Township, United States Southpaw Full time
Restaurant Manager Job Description

Job Summary

A Restaurant Manager is responsible for leading a team to deliver exceptional guest experiences, operational excellence, and profitable top-line sales. They oversee the overall operation of the restaurant, adhering to Dunkin' Donuts standards and compliance with all applicable laws.

Key Responsibilities
  • Team Environment
    • Arrive on time to be ready for the start of the scheduled shift.
    • Recruit, train, and develop employees.
    • Lead the professional growth and development of assistant managers, shift leaders, and sales associates.
    • Communicate job expectations to the team.
    • Demonstrate respect and dignity towards others in all interactions.
    • Assess store employees' performance, conduct quarterly assistant manager and shift leader reviews, and annual overall performance reviews.
    • Provide coaching and feedback, and discipline when necessary.
    • Coordinate meetings with team members.
  • Operational Excellence
    • Hold guests as the highest priority and model exceptional guest service.
    • Interact with guests, monitor store performance based on guest feedback, and follow up on consumer care compliments and complaints.
    • Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety, and sanitation guidelines, and comply with local and state laws.
    • Ensure all shifts are adequately staffed to achieve guest service goals.
    • Ensure Brand standards, recipes, and systems are executed, and take corrective action when necessary.
    • Monitor the performance and morale of store employees.
    • Prepare and complete action plans to implement production, productivity, quality, and guest service standards.
    • Complete audits and implement plans to drive system improvements.
  • Profitability
    • Control costs to maximize profitability.
    • Ensure the completion of daily, weekly, and monthly inventory.
    • Complete DCP and other vendor orders weekly or as needed.
    • Complete temperature and coffee calibration logs, and provide product order and throwaway sheets daily.
    • Execute all in-restaurant marketing promotions in a timely manner.
    • Execute new product roll-outs, including team training, marketing, and sampling.
    • Set sales goals and track results.
    • Comply with all restaurant, Brand, and ABDD policies.
Requirements
  • Skills
    • Basic computer skills.
    • Restaurant, retail, or supervisory experience preferred.
    • Math and financial management skills.
    • Writing skills.
    • Ability to count money and make change.
    • Able to operate restaurant equipment.
    • Compliance with restaurant operations.
  • Appearance
    • Adhere to uniform standards, including a name tag, collared shirt, hat, and apron when required.
    • Dark blue jeans without rips or holes and nonslip shoes are required.
  • Guest Focus
    • Anticipate and understand guests' needs and exceed their expectations.
    • Fast, friendly service, including a genuine smile and eye contact to make guests feel welcome.
    • Develop and maintain guest and community relationships.
    • Display and maintain a sense of urgency with guests.
    • Sees ways to improve guest satisfaction, ask questions, and commit to follow through.
    • Resolve guest concerns by following the (L.A.S.T.) Brand recommended guest recovery process.
    • Freshest-tasting, highest-quality food and beverages through standard procedures.
    • Sparkling clean, comfortable environment with system maintenance and ongoing cleaning.
  • Passion for Results
    • Set and maintain high standards for self and others, act as a role model.
    • Complete all required training and support the training of other team members.
    • Consistently meets and exceeds goals.
    • Contribute to overall team performance, understand how his/her role relates to others.
    • Read and interpret reports to establish goals and deliver results.
    • Seek ideas and best practices from other individuals, teams, and networks and apply this knowledge to achieve results.
  • Problem Solving and Decision Making
    • Identify and resolve issues and problems.
    • Use information at hand to make decisions and solve problems, include others when necessary.
    • Identify the root cause of a problem and implement a solution to prevent it from recurring.
    • Empower others to make decisions and resolve issues.
  • Interpersonal Relationships & Influence
    • Develop and maintain a relationship with the team.
    • Operate with integrity, demonstrate honesty, treat others with respect, and keep commitments.
    • Encourage collaboration and teamwork.
    • Lead others, negotiate, and take effective action.
  • Building Effective Teams
    • Identify and communicate team goals.
    • Monitor progress, measure results, and hold others accountable.
    • Create strong morale and engagement within the team.
    • Accept responsibilities for personal and team commitments.
    • Recognize and reward employees' strengths, accomplishments, and development.
    • Listen to others, seek mutual understanding, and welcome sharing of information, ideas, and resources.
  • Conflict Management
    • Seek to understand conflict through active listening.
    • Recognize conflicts as an opportunity to learn and improve.
    • Resolve situations using facts involved, ensuring consistency with policies and procedures.
    • Escalate issues as appropriate.
  • Developing Direct Reports and Others
    • Work collaboratively with employees to create individual development plans to strengthen employees' knowledge and skills.
    • Regularly discuss progress towards goals, review performance, and adjust development plans accordingly.
    • Provide challenging assignments for the purpose of developing others.
    • Use coaching and feedback opportunities to improve performance.
    • Identify training needs and support resources for development opportunities.
  • Business and Financial
    • Understand guests and competition, translate, and apply own expertise to address business opportunities.
    • Approach situations with an innovative mind and look beyond the obvious to deliver solutions and implement change.
    • Has a working knowledge of profit and loss and other key financial measurements to identify business trends, make adjustments accordingly, and set goals.
    • Understand, analyze, and communicate the key performance/profit levers and manage to these measures.

Southpaw is an equal opportunity employer.

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