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Housekeeping Operations Coordinator

2 months ago

Fontana, Wisconsin, United States Pyramid Global Hospitality Full time
Company Overview

Pyramid Global Hospitality prioritizes its people. We are committed to fostering a supportive and inclusive work environment that promotes diversity, growth, and well-being. Our dedication to a People First culture is evident in our employee development initiatives, comprehensive benefits, and our focus on building meaningful relationships. We offer a variety of employment benefits, including extensive health insurance, retirement plans, and paid time off, along with unique perks such as on-site wellness programs and employee discounts. We are also dedicated to providing continuous training and development opportunities to help our team members enhance their skills and advance their careers.

Position Overview

The Housekeeping Coordinator serves as a vital link between the Front Office, Sales, and Conference Planning teams regarding all group bookings and events. This role represents the Housekeeping Department in guest interactions and property meetings. Collaboration with the Director of Rooms, Rooms Operations Manager, and Housekeeping Managers is essential for success in this position.

Qualifications

Education and Experience:
  • High School Diploma or Equivalent.
  • Preferred one year of experience in Housekeeping or related operational departments.
  • Proficient in Microsoft Office Suite, including Outlook, Word, and Excel.
  • Familiarity with basic computer programs; prior experience with Springer-Miller/HOST and HotSOS/Rex is a plus.
  • Strong communication skills are necessary due to direct contact with guests and staff.
  • Fluency in English is required; bilingual in Spanish is preferred.
Key Responsibilities

Essential Duties:
  • Facilitate communication of guest requests to team members via HotSOS to ensure satisfaction.
  • Oversee HotSOS for the timely completion of all guest and non-guest requests.
  • Monitor room cleaning status through HotSOS/REX and report team performance to Housekeeping Managers.
  • Reassign staff as necessary to ensure efficient room cleaning.
  • Coordinate with Engineering regarding out-of-order rooms and their return dates.
  • Prioritize room cleaning based on the HOST system and manage entries in HotSOS/REX.
  • Maintain organization within the Housekeeping office, including file updates and administrative tasks.
  • Manage inventory of keys and devices, reporting any discrepancies immediately.
  • Assist in morning team deployment by distributing keys and assignments.
  • Oversee the lost and found process, including inventory management and guest inquiries.
  • Compile data on contract hours and cleaning statuses into Hotel Effectiveness.
  • Participate in regular staff meetings to communicate hotel policies and enhance service standards.
  • Review staffing needs for upcoming days and inform management of any adjustments required.
Additional Duties:
  • Perform other tasks as assigned.
  • Occasionally assist as a Housekeeping Supervisor, Room Attendant, or Houseperson.
  • Work hours may vary based on business needs, including weekends and holidays.
Work Environment:

This position is primarily based in an indoor office setting, equipped with necessary office supplies and technology to support daily operations.