Transaction Banking Operations Manager
10 hours ago
We are seeking a seasoned and driven individual to join our Client Onboarding and Implementation team as a Transaction Banking Operations Manager. This role provides the opportunity to create a world-class client experience with direct contribution to the business top line.
Responsibilities- Own client pre-go-live lifecycle end to end, with accountability for creating a differentiated client experience through the onboarding and implementation stages
- Provide implementation subject matter expertise across transaction banking products and services, as Sales and Product design and advise clients on solutions for their Treasury requirements
- Partner with, and enable Sales, by orchestrating across internal partners including Legal, Risk, Compliance to cater to clients of varying complexity, across jurisdictions and industries
- Unblock any issues and challenges that may arise for client or with internal deliverables; be creative with problem solving, collaborating across teams to deftly mitigate
- Build and manage detailed project plans capturing all intricate aspects of go-live
- Keen acumen on risk and controls, processes and procedures, to ensure we deliver value to our clients in a robust and compliant manner
- Establish effective communication channels and governance, both with client as well as internal stakeholders, to ensure transparency on status, blockers, milestones driving accountability and clarity across all parties
- Work closely with servicing teams as the client goes live, through early stage support, ensuring a seamless transition for the client as they move from a pre-go-live to business as usual mode
- Bring thought leadership to incumbent onboarding processes, by identifying ways to streamline steps, reducing overall go-live timeline for client by identifying process efficiencies and automation including assessing market-leading third party solutions
- Be a go-to person for leadership team for any matters related to the clients pre-go-live journey
- Train, lead and develop team members enabling them to offer their best potential
- BA/BS degree
- 7+ years of professional experience, 5+ years in a client-facing role
- Experience in Transaction Banking client implementation function, with a knowledge of transaction banking products and services
- Working knowledge of ERP and TMS systems and host to host connectivity mechanisms in the market
- Solid project management skills, with innate ability to create organization and structure
- Process-oriented thinker, with the ability to simplify and streamline complex processes
- Strong communication and interpersonal skills, who enjoys forging deep relationships with colleagues and clients
- Thrives in a fast-paced, dynamic environment, with a passion to learn at an exponential pace
- Experienced in building, training and scaling teams, leading by example
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow.
We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs.
Learn more about our culture, benefits, and people at www.goldmansachs.com/careers.
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