Technical Support Specialist
2 weeks ago
At Woongjin, INC., we are seeking a highly skilled and motivated Tech Support professional to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical support to our customers, ensuring their satisfaction and loyalty to our company.
Key Responsibilities:- Provide technical assistance to customers via phone, email, or in-person, resolving hardware, software, and network issues in a timely and professional manner.
- Log, categorize, and action incoming ticket activity in our Helpdesk Ticketing system, ensuring prompt resolution of customer issues.
- Follow up with customers to ensure satisfaction with issue resolution and closure.
- Troubleshoot and resolve complex technical problems, collaborating with internal teams as needed.
- Document procedures, FAQs, and inventory of assets to maintain accurate records and improve support processes.
- Identify problem trends and complete troubleshooting efforts to develop permanent solutions.
- Provide technical advice to executive-level staff and their assistants, leveraging expertise in IT to drive business success.
- Support VIP customers, business travelers, and ensure high levels of customer satisfaction.
- Administer Company Security program, VPN, and IT policy creation.
- Strong working knowledge of core applications, including Windows, Microsoft Office, Imaging Software, SCCM, and Active Directory.
- Excellent problem-solving, communication, and interpersonal skills.
- Ability to prioritize and organize work to meet defined SLAs.
- Android mobile experience and strong understanding of MES system are a plus.
- Willingness to travel up to 10% of the time.
- Bilingual (Korean) highly preferred.
We are an equal opportunity employer and welcome applications from diverse candidates. All information will be kept confidential according to EEO guidelines. Please note that we do not engage in C2C activities.
-
Technical Support Specialist
2 days ago
Kokomo, Indiana, United States Woongjin, INC. Full timeJob Title: Technical Support Specialist Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Woongjin, INC. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers, resolving hardware and software issues, and ensuring high levels of customer...
-
Technical Support Specialist
20 hours ago
Kokomo, Indiana, United States Techgene Solutions Full timeJob Title: Technical Support SpecialistLocation: Kokomo, IN 46901 OnsiteDuration: 12 monthsJob DescriptionThe Technical Support Specialist will serve as the primary point of contact for internal applications, hardware, mobile, and remote technology in a manufacturing environment. Responsibilities include: Logging, categorizing, and managing all incoming...
-
Medical Support Specialist
1 month ago
Kokomo, Indiana, United States Biolife Plasma Services Full timeAbout the RoleWe are seeking a highly skilled Medical Support Specialist to join our team at BioLife Plasma Services. As a Medical Support Specialist, you will play a critical role in ensuring the safety and well-being of our donors, while also contributing to the success of our plasma collection operations.Key ResponsibilitiesDetermine donor eligibility to...
-
Medical Support Specialist RN
2 days ago
Kokomo, Indiana, United States Biolife Plasma Services Full timeAbout the RoleAs a Medical Support Specialist at BioLife Plasma Services, you will play a vital role in ensuring the safety and well-being of our donors. Your primary responsibility will be to determine donor eligibility, manage donor adverse events, and review laboratory test results. You will work closely with the Center Manager and Center Physician to...
-
Medical Support Specialist RN
4 weeks ago
Kokomo, Indiana, United States Biolife Plasma Services Full timeAbout BioLife Plasma ServicesWe are a leading provider of plasma-derived therapies, and we are seeking a highly skilled Medical Support Specialist to join our team. As a Medical Support Specialist, you will play a critical role in ensuring the safety and well-being of our donors and patients.Key Responsibilities:Determine donor eligibility and manage...
-
Travel Nurse RN Specialist
1 month ago
Kokomo, Indiana, United States Healthcare Support Full timeJob Title: Travel Nurse RN SpecialistJob Summary:Healthcare Support is seeking a skilled Travel Nurse RN Specialist to join our team. As a Dialysis Healthcare Professional, you will be responsible for providing high-quality patient care in a dynamic and fast-paced environment.Key Responsibilities:Deliver exceptional patient care and support to patients with...
-
IT Support Specialist
4 weeks ago
Kokomo, Indiana, United States Horizon Health Full timeHorizon Health is seeking a full-time IT Technician to provide technical support and assistance to clinical computer users. The successful candidate will investigate and resolve problems with computer hardware, software, and electronic medical and dental records. The IT Technician will be responsible for conducting themselves in a manner consistent with the...
-
Medical Support Specialist
1 month ago
Kokomo, Indiana, United States Biolife Plasma Services Full timeAbout the RoleWe are seeking a highly skilled Medical Support Specialist to join our team at BioLife Plasma Services. As a Medical Support Specialist, you will play a critical role in ensuring the safety and well-being of our donors and the quality of our plasma collection process.Key ResponsibilitiesDetermine donor eligibility to donate plasma, including...
-
Behavioral Support Specialist
2 days ago
Kokomo, Indiana, United States Opportunities for Positive Growth Inc Full timeAbout the Role: We are seeking a skilled Behavior Support Specialist to join our team at Opportunities for Positive Growth, Inc. As a key member of our team, you will play a vital role in supporting individuals with intellectual and developmental disabilities to live a full and meaningful life.Key Responsibilities: As a Behavior Support Specialist, you will...
-
Medical Support Specialist
1 month ago
Kokomo, Indiana, United States Biolife Plasma Services Full timeAbout the RoleWe are seeking a highly skilled Medical Support Specialist to join our team at BioLife Plasma Services. As a Medical Support Specialist, you will play a critical role in ensuring the safety and well-being of our donors, while also contributing to the success of our plasma collection operations.Key ResponsibilitiesDetermine donor eligibility to...
-
Medical Support Specialist
4 weeks ago
Kokomo, Indiana, United States Takeda Pharmaceutical Company Ltd Full timeAbout the RoleWe are seeking a highly skilled Medical Support Specialist to join our team at BioLife Plasma Services, a subsidiary of Takeda Pharmaceutical Company Ltd. As a Medical Support Specialist, you will play a critical role in supporting plasma center operations and ensuring the highest level of customer service and quality.Key...
-
Medical Support Specialist
3 weeks ago
Kokomo, Indiana, United States Ascension Full timeAbout the RoleWe are seeking a dedicated and compassionate Medical Support Specialist to join our team at St. Joseph Foundation Of Kokomo, part of Ascension Living. As a Medical Support Specialist, you will play a vital role in providing exceptional care and support to our residents.Key ResponsibilitiesAdminister prescribed medications to patients under the...
-
Behavior Support Specialist
2 days ago
Kokomo, Indiana, United States Opportunities for Positive Growth Inc Full timeAbout the RoleWe are seeking a skilled Behavior Support Specialist to join our team at Opportunities for Positive Growth, Inc. As a Behavior Support Specialist, you will play a vital role in supporting individuals with intellectual and developmental disabilities to live a full and meaningful life.Key ResponsibilitiesDevelop and implement person-centered...
-
Desktop Support Specialist
2 weeks ago
Kokomo, Indiana, United States Idexcel Full timeJob Title: Tech SupportLocation: Kokomo, INDuration: Long TermJob Description:Serving as the primary point of contact for internal applications, hardware, mobile, and remote technology in a manufacturing environment.Key Responsibilities:Logging, categorizing, and acting on technical issuesProviding technical assistance and support to internal...
-
Healthcare Support Specialist
2 months ago
Kokomo, Indiana, United States Ascension Full timeAscensionSt. Vincent Kokomo Hospital W. SycamoreAs a Healthcare Support Specialist at Ascension, your responsibilities will include:Assisting with the admission and discharge processes of patients.Providing support to patients in managing their personal hygiene and daily living activities.Observing and reporting any changes in patients' physical, mental, or...
-
Medical Support Specialist
4 weeks ago
Kokomo, Indiana, United States Biolife Plasma Services Full timeAbout the RoleWe are seeking a highly skilled Medical Support Specialist to join our team at BioLife Plasma Services. As a Medical Support Specialist, you will play a critical role in ensuring the safety and well-being of our donors, while also contributing to the success of our plasma collection operations.Key ResponsibilitiesDetermine donor eligibility to...
-
Behavioral Support Specialist
2 days ago
Kokomo, Indiana, United States Opportunities for Positive Growth Inc Full timeAbout the OpportunityOpportunities for Positive Growth, Inc. is seeking a skilled Behavior Support Specialist to join our team. As a Behavior Support Specialist, you will play a vital role in supporting individuals with intellectual and developmental disabilities to live a full and meaningful life.As a key member of our team, you will work closely with...
-
Behavioral Support Specialist
2 days ago
Kokomo, Indiana, United States Opportunities for Positive Growth Inc Full timeAbout the Opportunity: We are seeking a highly skilled and compassionate Behavior Support Specialist to join our team at Opportunities for Positive Growth, Inc. As a Behavior Support Specialist, you will play a vital role in supporting individuals with intellectual and developmental disabilities to live a full and meaningful life.Key Responsibilities:Develop...
-
Manufacturing Support Specialist
2 weeks ago
Kokomo, Indiana, United States StarPlus Energy Full timeJob Title: Manufacturing Support EngineerAt StarPlus Energy, we are seeking a highly skilled Manufacturing Support Engineer to join our team. As a key member of our operations team, you will play a critical role in ensuring the smooth operation of our manufacturing processes.Key Responsibilities:Interpret and analyze raw data to generate valuable statistics...
-
Medical Support Specialist EMT-P
4 weeks ago
Kokomo, Indiana, United States Biolife Plasma Services Full timeAbout the RoleWe are seeking a highly skilled Medical Support Specialist to join our team at BioLife Plasma Services. As a Medical Support Specialist, you will play a critical role in supporting plasma center operations and ensuring the highest level of customer service and quality.Key ResponsibilitiesDetermine donor eligibility to donate plasma, including...