Customer Service Representative for Financial Institution
17 hours ago
At USAA, we have a mission that truly matters: facilitating the financial security of millions of U.S. military members and their families.
We are committed to our core values of honesty, integrity, loyalty, and service, which guide everything we do - from how we treat our members to how we treat each other.
The OpportunityAs a dedicated Customer Service Representative for Financial Institution, you will provide timely, accurate and compliant responses for complaints identified and addressed to USAA's Executive Management Group, Chairman and Board of Directors, general consumers, and/or regulatory agencies.
This role can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO or Tampa, FL.
Responsibilities:- Acquire and apply industry knowledge of products, services, and processes to serve as the primary point of contact in the resolution of complainant concerns.
- Examine the work performed by team members and vendor partners for any process or service failures identified within moderately sophisticated complaints.
- Perform the end-to-end lifecycle to resolve logged consumer complaints and deliver outcomes verbally or written to complainants, leadership, and regulators defined by Bank Advocacy procedures.
To be successful in this role, you should have:
- Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 2 years of relevant customer service experience in a financial services, fraud, or insurance industry.
- 2 years of demonstrated experience in conflict resolution and documentation.
USAA has an effective process for assessing market data and establishing salary ranges to ensure we remain competitive. The actual salary for this role may vary by location. The estimated salary range for this position is $51,370 - $92,060.
We offer comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
Our career path planning and continuing education assists employees with their professional goals.
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