Dedicated Overnight Customer Service Representative Opportunity

4 weeks ago


Phoenix, Arizona, United States Randstad Full time
Job Summary

We are seeking an experienced and dedicated Overnight Customer Service Representative to join our team in Phoenix, AZ.

About the Job:

  • Responsibilities include providing exceptional customer service while resolving customer complaints and inquiries for a well-established banking company.
  • Review customers' credit card profiles, payments, and accounts, assisting them in understanding their balances.
  • Inbound call center with a high volume of calls (60-80 per day).
  • Escalate more complex issues to various departments as needed.

Requirements:

  • 1 year of customer service experience, preferably in a call center environment.
  • Basic computer skills and proficiency with software applications.
  • Professionalism, strong phone etiquette, and effective communication skills.
  • Must pass a comprehensive background check.

Compensation Package:

Enjoy a competitive hourly rate of $20 paid weekly, along with flexible scheduling options (5:30pm-2:00am or 7:30pm-4:00am) and a temporary-to-permanent conversion opportunity after 90 days based on performance and attendance record.

About Our Client:

A leading financial institution with a reputation for delivering top-notch services, our client is committed to excellence and employee growth.

Becoming Part of Our Team:

This position offers a chance to gain valuable experience, develop your skills, and be part of a dynamic team that values its employees. Apply today and take the first step towards a fulfilling career



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