Homeowner Experience Specialist
3 weeks ago
Desert View Construction Inc is looking for a dedicated Homeowner Experience Specialist to join their team.
This role is responsible for ensuring Homeowner satisfaction and maintaining quality in customer service-related work.
The ideal candidate will have excellent communication skills and be able to work effectively with the Customer Care Manager and other stakeholders.
About Our Company:We are a homebuilding company that values enthusiasm, energy, and respect for our customers.
We strive to add value by providing a superior product and exceptional customer experience.
Estimated Salary: $50,000 - $60,000 per yearResponsibilities:- Maintain prompt response times to customer requests and inquiries.
- Schedule repair work with subcontractors, Customer Care Representatives, and customers.
- Conduct warranty repairs within established budgets.
- Follow up on completed warranty repair work with the Customer Care Representative and verify Homeowner satisfaction.
- Minimum two years of hands-on experience in similar functions.
- High School Diploma or equivalent.
- Able to manipulate computer equipment and sit/stand for extended periods.
- Valid Driver's License required.
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