Homeowner Experience Specialist

3 weeks ago


El Paso, Texas, United States Desert View Construction Inc Full time
About This Opportunity:

Desert View Construction Inc is looking for a dedicated Homeowner Experience Specialist to join their team.

This role is responsible for ensuring Homeowner satisfaction and maintaining quality in customer service-related work.

The ideal candidate will have excellent communication skills and be able to work effectively with the Customer Care Manager and other stakeholders.

About Our Company:

We are a homebuilding company that values enthusiasm, energy, and respect for our customers.

We strive to add value by providing a superior product and exceptional customer experience.

Estimated Salary: $50,000 - $60,000 per yearResponsibilities:
  1. Maintain prompt response times to customer requests and inquiries.
  2. Schedule repair work with subcontractors, Customer Care Representatives, and customers.
  3. Conduct warranty repairs within established budgets.
  4. Follow up on completed warranty repair work with the Customer Care Representative and verify Homeowner satisfaction.
Qualifications:
  • Minimum two years of hands-on experience in similar functions.
  • High School Diploma or equivalent.
  • Able to manipulate computer equipment and sit/stand for extended periods.
  • Valid Driver's License required.


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