Real Estate Customer Service Associate

4 days ago


Denver, Colorado, United States PriceSenz Full time

Dispatch Specialist Job Overview

PriceSenz is seeking a highly skilled Dispatch Specialist to join our Real Estate Help Desk team. As a key member of our 24/7 operation, you will serve as the single point of contact for employees, providing exceptional customer support and ensuring seamless facility management services.

Key Responsibilities:

  • Monitor critical network and environmental alarms, responding promptly to ensure minimal disruption.
  • Handle emergency calls related to facilities, collaborating with local authorities to resolve issues efficiently.
  • Receive and manage trouble calls, assigning and dispatching work orders to personnel, contractors, or facility management companies as needed.
  • Conduct customer satisfaction surveys to gauge the quality of our facility management services.
  • Filter service requests for furniture and moves, routing them to the appropriate corporate partners.
  • Perform clerical duties, including answering customer calls and inputting building requests and alarm information.
  • Assist with other Corporate Real Estate functions as assigned by the supervisor.

Requirements:

  • High School diploma, GED, or equivalent education, with relevant experience.
  • 2-4 years of related experience preferred.

Skill Requirements:

  • Strong customer service skills with a focus on responsiveness.
  • Excellent telephone communication skills.
  • Ability to remain calm and effective under pressure.
  • Proficient PC skills.
  • Strong decision-making and organizational abilities.
  • Capability to learn complex processes quickly.
  • Minimum typing speed of 60 wpm.
  • Ability to multitask effectively.
  • Flexibility to work required shifts.

Additional Details:

  • Onsite work preferred, with potential for remote opportunities after training.
  • No physical access to customers required.
  • This is not a safety-sensitive or outside sales role.

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