Service Advisor

3 weeks ago


Lake Forest, California, United States Loves Travel Stops & Country Store Full time
Job Summary

As a Service Advisor at Loves Travel Stops & Country Stores, you will play a key role in driving sales success in our Truck Care facilities. You will be responsible for providing exceptional customer service, leading sales teams, and managing service centers to progress towards becoming a Truck Care General Manager.

Key Responsibilities
  • Maintain a safe and clean facility.
  • Greet customers, address vehicle service needs, and document issues.
  • Provide detailed repair cost estimates, sales promotions, obtain necessary approvals and payments.
  • Keep customers updated on vehicle status and provide comprehensive explanations of completed work. Handle customer complaints and resolve concerns.

Requirements
  • Experience: 6 months in customer service or sales preferred.
  • Valid driver's license with clean safety record, pass drug screening and medical exam as per regulations.

What We Offer
  • Excellent communication and interpersonal skills with a customer satisfaction focus.
  • Exceptional customer service, positive rapport building, expert salesmanship, and ensuring satisfaction by managing operations and employee-vehicle deployment.
  • Strong organizational and multitasking abilities with attention to detail.
  • Effective teamwork skills.

About Us
Loves Travel Stops & Country Stores is an Equal Opportunity Employer. Veterans encouraged to apply. We have been fueling customers' journeys since 1964 and continue to lead the way with innovation and perseverance. Our core business is travel stops and convenience stores with more than 630 locations in 42 states. We offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities we serve and maintaining an inclusive and diverse workplace are hallmarks of our award-winning culture.
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