Automotive Customer Experience Specialist

6 days ago


Laredo, Texas, United States Powell Watson Automotive Group Full time
Job Overview

We are seeking an experienced Automotive Customer Experience Specialist to join our team at Powell Watson Automotive Group.

Estimated Salary: $60,000 - $80,000 per year

Responsibilities

As an Automotive Customer Experience Specialist, you will be responsible for:

  • Providing exceptional customer service to ensure a positive experience for every customer interaction.
  • Tracking the status of open repair orders and keeping the team updated with approvals and delays.
  • Obtaining training on warranty coverage for each franchise.
  • Coordinating with vendors to complete work needed for vehicle reconditioning.
  • Processing and submitting Certified Preowned paperwork.
  • Fulfilling metrics for per repair order and reconditioning turn time.
Company Overview

We believe our employees are our greatest asset. At Powell Watson Automotive Group, we treat all employees with respect and appreciation for their contributions to the company.

We offer ongoing training and rewarding outstanding effort and results through bonus and commission programs. Our dealership is family-owned and operated, with state-of-the-art facilities and a commitment to seeing our employees succeed.



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