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Community Resource Navigator

4 weeks ago

Houston, Texas, United States Houston Food Bank Full time
Job Summary

The Houston Food Bank is seeking a highly motivated and detail-oriented Community Resource Navigator to provide state public benefits assistance and referrals to clients across our 18-county service area. This role requires a strong understanding of state benefits programs, excellent communication skills, and the ability to work independently with minimal supervision.

Key Responsibilities
  • Provide application assistance to clients for public state benefit programs via the Texas Health and Human Services Commission (HHSC) online application or paper application at Field Sites.
  • Ensure HIPAA compliance by safeguarding clients' information.
  • Accurately enter client data, collect, verify, and scan appropriate documents into the eligibility database according to Eligibility Policies and Procedures.
  • Assist clients in gathering all required documentation, if necessary, and provide guidance on additional documentation that may be requested of the clients.
  • Comply with departmental, HFB, Feeding Texas, State of Texas-HHSC reports and timelines.
  • Meet all contractual requirements and deliverables per the State Plan.
  • Inform and educate clients on program benefits via different approved communication methods.
  • Submit timely and accurate daily client information on required reporting platforms.
  • Responsible for the security of all issued equipment and supplies.
  • Comply with and meet departmental goals and objectives.
  • Attend meetings, presentations, training, and activities as required and on time.
  • Develop and post/distribute educational materials to community-based organizations, social services agencies, and partner agencies.
  • Connect clients to the referral partner program.
  • Assist with training new staff through observation and daily process review.
  • Drive and operate a SNAP vehicle for outreach events.
  • Support with disaster recovery duties, as needed.
Requirements
  • High School Diploma from an accredited school or general education development (GED) certificate, plus 2 years of related case management services to clients.
  • In lieu of experience, a Bachelors degree from an accredited four-year college or university in a closely related field (i.e. Social Work, Social Sciences) required.
  • Community Health Worker (CHW) certification preferred.
  • Experience in a social service agency preferred.
  • Bi-lingual English/Spanish preferred.
Work Environment

The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. While the job is generally performed in an enclosed office environment, the employee is occasionally exposed to wet and/or humid conditions, strong food-related smells, and outside weather conditions.

The noise level in the office environment is typically quiet, but the employee will be exposed to loud/elevated noises throughout the workday at different agencies.

Travel is required for this position (up to 75% of the time and on a domestic basis within our 18-county service area).