Healthcare Liaison

3 weeks ago


San Luis Obispo, California, United States University of California Full time
Job Summary

We are seeking a highly skilled and compassionate Patient Service Representative to join our team at the University of California. In this role, you will provide exceptional support to our physicians and patients, ensuring seamless communication and access to our healthcare services.

Key Responsibilities
  • Act as a liaison between patients, physicians, and our healthcare team, facilitating effective communication and resolving issues in a timely manner.
  • Assist patients in navigating our healthcare system, providing guidance and support to ensure they receive the best possible care.
  • Collaborate with referring physicians to ensure seamless transitions of care and optimal patient outcomes.
  • Provide follow-up support to patients through phone and electronic communication, ensuring their needs are met and concerns are addressed.
Requirements
  • Strong communication and interpersonal skills, with the ability to build rapport with patients, physicians, and staff from diverse backgrounds.
  • Ability to prioritize tasks and manage competing demands in a fast-paced environment.
  • Knowledge of patient-related policies and procedures, as well as a working understanding of our healthcare system and services.
  • Proficiency in using hospital computer systems and personal computer software to perform administrative tasks.
Preferred Qualifications
  • Knowledge of specific specialty practices and workflows.
  • Working knowledge of authorization processes and managed care programs.

Salary Range: $29.42/hr - $42.14/hr


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