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Guest Experience Ambassador

2 months ago

Atlanta Georgia, United States LEGO Discovery Centre Full time
About the Role

We are seeking a highly motivated and enthusiastic Guest Experience Host to join our team at the LEGO Discovery Centre. As a Guest Experience Host, you will play a vital role in creating lifelong memories for our guests by delivering exceptional customer service and ensuring a magical experience for all.

Key Responsibilities:
  • Provide exceptional customer service to guests, ensuring a positive and memorable experience.
  • Work in a variety of positions across the attraction, including admissions, ride operations, food and beverage, retail, and special events.
  • Deliver the highest possible standards of guest service, presentation, and product knowledge.
  • Ensure that our guests are receiving optimal fun by connecting with them in a magical, fun, and safe environment.
  • Manage extended lines in a safe and efficient manner while delivering an excellent guest experience.
  • Ensure all public areas are well-stocked and maintained throughout the day.
  • Follow opening and closing procedures as detailed in the department's operating plan.
  • Ensure compliance with Health, Safety & Security policies, practices, and regulations.
Requirements:
  • 6 months – 1 year experience working in attractions, entertainment, or customer service-based positions.
  • Fun, dynamic, and friendly personality.
  • Excellent communication, listening, and motivational skills.
  • Able to work in areas with loud noises and confined spaces.
  • Self-motivated, able to work independently or as part of a team.
  • Must be flexible and able to work a variety of shifts, including days, nights, weekends, and special events.
Benefits:
  • Competitive hourly rate.
  • Flexible hours.
  • 30% discount in the retail store.
  • Merlin Magic Pass for free admission to Merlin attractions worldwide.
  • Competitive 401K.
  • Discounts through the Merlin Marketplace Website.