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Patient Services Representative

2 months ago

South Burlington, Vermont, United States Community Health Centers of Burlington Full time

Job Summary

The Community Health Centers of Burlington is seeking a dedicated and customer-centric Patient Services Representative to join our team at Good Health in South Burlington. As the face of our organization, this role is responsible for providing excellent in-person customer service, accurately and expeditiously checking patients in and out for appointments, scheduling new appointments, and maintaining a positive and professional demeanor in a fast-paced environment.

Key Responsibilities

  • Provide exceptional customer service to patients, families, and healthcare providers
  • Accurately and efficiently check patients in and out for appointments, ensuring timely and smooth operations
  • Schedule new appointments and manage patient flow to minimize wait times
  • Maintain accurate and up-to-date patient records and information
  • Collaborate with healthcare providers and staff to ensure seamless communication and care coordination
  • Participate in ongoing training and professional development to enhance skills and knowledge

Requirements

  • High School Diploma or equivalent required; some experience in a related field or medical office environment preferred
  • Excellent communication and interpersonal skills, with the ability to maintain a positive and professional demeanor in a fast-paced environment
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities
  • Basic computer skills, including proficiency in Microsoft Office products and electronic scheduling systems
  • Ability to work effectively in a team environment and adapt to changing priorities and circumstances

Benefits

  • Comprehensive medical, dental, and vision coverage
  • Annual wellness reimbursement of $600
  • Optional month stipend for those with other health insurance
  • Flexible spending accounts
  • Comprehensive life and disability insurance benefits
  • 401(k) retirement plan with employer contribution of 3% of annual salary after 1 year of service
  • Continuing education funds for licensed applicable roles
  • Generous accrued CTO
  • Employee assistance program available to all household members