Technical Training Implementation Specialist
1 week ago
Technical Training Implementation Specialist
Job Summary:We are seeking a highly skilled and experienced Technical Training Implementation Specialist to join our team at The Learning Experience - World Headquarters. This individual will be responsible for designing and delivering training programs for our proprietary software platforms, as well as facilitating workshops and advocating for our technology products across the organization.
Key Responsibilities:- Develop a comprehensive understanding of all current and upcoming TLE software platforms.
- Participate in planning and development sessions to stay informed on new features and updates.
- Understand how the software integrates with TLE policies, procedures, and multi-unit operations.
- Design and develop engaging training content, including live and virtual sessions, job aids, and courses.
- Create concise "how-to" videos and step-by-step guides for users.
- Collaborate with cross-functional teams (Operations, Learning & Development, New Center Openings, etc.) to align training content with operational goals.
- Deliver in-person and virtual training sessions, including workshops and webinars.
- Conduct train-the-trainer workshops to empower internal stakeholders to deliver consistent software training.
- Be a key resource for software-related inquiries and provide hands-on training for users at all levels.
- Act as an advocate for TLE's technology platforms, promoting best practices and their operationalization.
- Solicit user feedback during and after training sessions and communicate it to the Technology and Learning teams for continuous improvement.
- Maintain effective communication with all stakeholders to ensure clear understanding and usage of the software.
- Partner closely with teams across the organization to ensure that all training initiatives are aligned with the needs of the business.
- Provide feedback to the Technology team based on user interactions, helping to shape future updates and improvements.
- 2+ years of experience in software training or a related role.
- Bachelor's degree in Education, Information Technology, or a related field.
- Experience in multi-unit operations or the childcare industry is a plus.
- Exceptional presentation and public speaking abilities.
- Strong writing skills for creating training materials.
- Proficient with e-learning platforms; experience with Cornerstone LMS is a plus.
- Comfortable being on camera for video trainings.
- Ability to travel regionally up to 20%.
- Engaging and dynamic personality.
- Passionate about teaching and empowering others.
- Self-motivated with a strong desire to be the face of the technology team.
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