Clinical Specialist I, CPT

4 weeks ago

Daytona Beach, Florida, United States Abbott Full time
Job Summary

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. As a Clinical Specialist I, CPT, you will be responsible for providing technical clinical expertise and support of the sales process to colleagues, current customers, and/or potential customers. You will work under general direction with clinical and sales teammates to identify and capitalize on sales opportunities by creating competency, comfort, and expertise with all Abbott Chronic Pain Therapies among physicians, support staff, and customers within assigned geography.

Key Responsibilities
  • Provides technical, clinical, and programming assistance, primarily in support of 1-2 Territory Manager(s).
  • Assist Territory Managers in after-hours call support and activities.
  • Integrates into all accounts, builds trust and relationships, and establishes strong rapport with customers.
  • Proficient in complex programming, case support.
  • Works seamlessly with Territory Manager(s) allowing them increased selling time.
  • Fosters high trust relationships with customers, including the regional team members.
  • Begins to conduct PCP work and educational in-services, as directed.
  • Contacts, visits, and engages clients and potential clients in the Company's products and addresses any client questions and concerns.
  • Provides medical professionals with sales support, information, and training on the use of Company products and with staff education, in-services, and technical troubleshooting.
  • Develops and maintains an in-depth knowledge of assigned accounts and customers to include competitor activity.
  • Conducts evaluations and develops sales strategies for capital equipment opportunities within accounts.
  • Collects and studies information about new and existing products and monitors competitor sales, prices, and products.
  • Provides feedback to providers both within operating room setting and outside operating room setting on the directions for use specific to implantable devices.
  • May attend trade shows where new products and technologies are showcased and conferences to meet other sales representatives and clients and discuss new product developments.
  • Uses clinical expertise to identify customer training and in-service needs with the goal of increasing customer usage, comfort, and understanding of all Abbott Chronic Pain Therapies product line.
  • Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments.
  • Provides sales support, clinical in-services, training, and guidance to current or potential customers.
  • Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
  • Performs other related duties and responsibilities, on occasion, as assigned.

Requirements
  • Associates Degree or technical certification; preferred Bachelor's Degree.
  • Years' work experience, strong preference collaborating with patients in clinical setting.
  • The ability to communicate, understand, and educate clinical data in the Chronic Pain Therapies space.
  • Strong clinical skills.
  • Excellent organizational, time management, and prioritizing skills.
  • Excellent interpersonal verbal, written, and presentation skills with the ability to effectively communicate at multiple levels and to large groups within and outside the organization.
  • Capable of building strong working relationships with internal/external customers.
  • Capable of working unpredictable schedules that may occasionally change on short notice due to operating room schedule changes and/or delays.
  • Accustomed to tight deadlines and managing multiple tasks.
  • Strong sense of urgency.
  • Ability to work in a highly matrixed and geographically diverse business environment.
  • Ability to work within a team and as an individual contributor in a fast-paced, changing environment.
  • Ability to leverage and/or engage others to accomplish projects.
  • Strong verbal and written communications with the ability to effectively communicate at multiple levels in the organization.
  • Multitasks, prioritizes, and meets deadlines in a timely manner.
  • Capable of engaging customers in selling conversations as needed and as directed by Territory Manager.

Preferred Qualifications
  • Patient interaction experience within a healthcare-related environment (Physical Therapy, medical product sales, RN, LPN).
  • Experience working in a broader enterprise/cross-division business unit model preferred.
  • 1-3 years' experience with Abbott, or in similar spinal cord stimulation (SCS) setting or with another implantable medical device company.

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