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Client Intake Coordinator
2 months ago
Community Action Partnership of Strafford County requires all employees to be vaccinated against COVID-19. Proof of vaccination must be provided on the first day of employment.
POSITION SUMMARY
The role involves a range of outreach activities, including conducting intake sessions with individuals seeking assistance, verifying applications for energy and utility support, making necessary referrals, and aiding in the distribution of food supplies. This position is centered around customer service and does not include case management responsibilities.
QUALIFICATIONS
A High School diploma is required, along with 2-3 years of specialized training in social services, non-profit work, or counseling preferred.
KEY RESPONSIBILITIES
- Engage directly with clients to gather essential information; assess eligibility; verify and document details.
- Evaluate program eligibility; guide participants on program usage and provide information to businesses, community organizations, and external agencies.
- May be required to work at different agency locations during peak seasons as necessary.
- Maintain accurate case files, document case notes, and manage related records.
- Assist clients with the application process for additional benefits they may qualify for and refer them to other services as needed.
- Certify applications and complete the application process; ensure client files are updated as required.
- Support office operations by answering phone calls and performing other administrative tasks as needed.
- Assist in the distribution of food to clients from the food pantry as required.
- Collaborate with staff and clients to ensure a safe environment for everyone.
- Exhibit professionalism suitable for an office setting at all times.
- Perform other related duties as assigned.
