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Customer Service Associate
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:- Answer incoming calls from customers with questions about account balances, card activation, application status, and internal procedures.
- Work to resolve customer issues quickly and efficiently.
- Utilize strong communication and interpersonal skills to maintain a calm and professional demeanor under pressure.
- 1+ year of Customer Service experience analyzing and solving customer problems.
- 1+ year of experience in an office setting environment using the telephone and computer as primary instruments to perform job duties.
- An education level of at least a High School Diploma or GED.
- Available to work 40 hours per week anytime within the operating hours of the site.
- Familiarity with computer and Windows PC applications, including the ability to learn new and complex computer system applications.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters.
We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
