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Member Experience Ambassador

2 months ago


Washington, Michigan, United States VASA Fitness Full time
About the Role

The Member Experience Specialist is a key member of our team, responsible for delivering an exceptional experience to our members and guests every visit. This includes greeting our members in a friendly manner, creating personal connections with them, ensuring problems are reported in a timely manner, organizing equipment, and keeping the club sparkling clean.

Key Responsibilities
  • Member Engagement: Demonstrates a genuine, kind attitude when interacting with Guests and Members.
  • Guest Services: Greets guests and members with a smile, eye contact, and courteous tone.
  • Membership Sales: Ability to anticipate guest and member needs and respond accordingly by providing clear direction, accurate information, and support through our tools and technology.
  • Club Tours: Be familiar with our membership plans, pricing, amenities, add-on options, and class formats.
  • Personal Training: Provide club tours following the Guest to Member Journey, sell memberships, help members upgrade, book personal training consultations (PTC), and sign members up for personal training.
  • Continuous Improvement: Consistently find ways to improve the Guest and Member experience by sharing member feedback with leadership and collaborate with their team to implement ideas.
  • Operational Excellence: Execute daily responsibilities to VASA's high standards, which is done by following guest and member check-in processes and procedures, completing daily cleaning and hourly club walks, restocking merchandise, and processing REVIVE sales.
What We Offer
  • Competitive Benefits: We offer a competitive, all-encompassing benefits package which includes healthcare benefits for employees who work 20+ hours per week.
  • Complimentary Memberships: All employees receive two complimentary gym memberships--one for themselves and another to give away--plus 401k options.
  • Flexible Work Arrangements: 30+ hours per week employees receive Paid Time Off, Health, Dental, Vision Benefits, and Paid Parental Leave. 40 hours per week employees receive Flexible Vacation Plan and Paid Holidays.
About VASA Fitness

At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust. Our people believe in our brand, are hardworking, have high standards, and give energy to others.