Customer Service Representative

4 weeks ago


Washington, Michigan, United States H&R Block Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Receptionist at our Franchise Location. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a seamless client experience, and supporting the overall success of our office.

Key Responsibilities:

  • Answer phones and greet clients in a personalized, friendly, and inviting manner
  • Match clients with the best-suited tax professional for their needs
  • Schedule clients according to their preferences
  • Help ensure all client needs are met during service
  • Maintain office cleanliness and organization
  • Perform other duties as assigned

Requirements:

  • Experience working in a fast-paced environment
  • Previous experience in a customer service environment
  • Ability to multi-task and prioritize tasks effectively
  • Strong organizational and time-management skills
  • Computer proficiency with Microsoft Office

About H&R Block:

We believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We value diversity and inclusion, making everyone feel like they belong.



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