Assistant Operations Manager

2 months ago

Oakley, Kansas, United States Crunch Fitness Full time
Position Title: Assistant Operations Manager

Job Overview: The Assistant Operations Manager will support the General Manager in guaranteeing that members receive exceptional service and facilities. This role requires a commitment to achieving the financial objectives of the club as outlined in the annual budget by inspiring, leading, supervising, and coordinating the efforts of team members dedicated to meeting member needs. The individual will demonstrate a thorough understanding of all company policies and initiatives to uphold the integrity of the Crunch brand.

Qualifications:
  • Preferred: 4-year college degree
  • Preferred: Management experience
Key Skills:
  • Exceptional written and verbal communication
  • Innovative management strategies
  • Strong organizational capabilities
  • Effective leadership qualities
  • Robust administrative skills
  • Outstanding customer service abilities
  • Proficient computer skills
Core Responsibilities:

Administration and Organization:
  • Exhibit a comprehensive understanding of all standard operating procedures and policies relevant to the club.
  • Communicate and enforce club policies and procedures to team members.
  • Encourage teamwork and productivity among staff.
  • Demonstrate decision-making capabilities.
  • Recruit and select high-caliber staff.
Sales and Revenue Management:
  • Lead, motivate, and manage the team effectively.
  • Meet targeted sales objectives.
  • Drive revenue goals through effective leadership and motivation of employees.
  • Implement and support company initiatives and promotions to generate new sales leads for optimal membership growth.
  • Ensure the team maintains accurate tracking forms and daily leads.
  • Communicate promotions effectively to the team and relevant staff.
  • Encourage ongoing prospecting and the generation of new potential members.
  • Review sales-related communications for effectiveness and accuracy.
  • Ensure staff possesses comprehensive knowledge of club programs, facilities, and equipment.
  • Emphasize the importance of community involvement among staff.
Personal Training and Revenue Management:
  • Lead and manage the personal training department effectively.
  • Achieve targeted personal training revenue and session production goals.
  • Drive revenue and production results through effective leadership and motivation.
  • Implement and support initiatives to generate new personal training client acquisitions.
  • Facilitate the integration of personal training products into sales presentations.
  • Ensure adherence to proper procedures in session redemption.
  • Oversee the personal training manager to ensure departmental objectives are met.
Operational Oversight:
  • Coordinate with club support functions including Fitness, Sales and Marketing, Accounting, and IT.
  • Address personnel-related issues by following club procedures.
  • Resolve member complaints promptly and tactfully.
  • Foster a professional and welcoming atmosphere that enhances service quality.
  • Ensure the club meets cleanliness, maintenance, safety, and security standards.
  • Conduct weekly inspections of the club with the Maintenance Manager.
  • Ensure visible maintenance issues are addressed promptly.
  • Reinforce the notion that cleanliness is a shared responsibility.
  • Maintain proper inventory of maintenance supplies.
  • Track completion of operational checklists and logs.
  • Assist in payroll processing and approvals.
Financial Management:
  • Understand budgets and income statements.
  • Establish controls for expenses and supply purchasing.
  • Maintain expenses within budgetary limits.
  • Articulate variances in revenue, sales, and expenses versus budget.
Leadership and Motivation:
  • Serve as a role model for team members.
  • Communicate effectively through regular meetings with key personnel.
  • Create an environment that encourages honest feedback and quality work conditions.
  • Support and develop department heads.
Profit Center Management:
  • Drive revenue from profit centers such as personal training and retail.
  • Monitor check-ins to enhance revenue and collections.
  • Increase revenue per member effectively.
Meetings:
  • Conduct regular departmental meetings.
  • Facilitate employee training sessions.
Accountabilities:
  • Implement company programs to generate new sales leads.
  • Manage payroll and administrative expenses to meet financial goals.
  • Ensure club standards for cleanliness and safety are met.
  • Stay informed about key competitors.
  • Conduct frequent walkthroughs of the facility.
Performance Standards:
  • Successful management of financial goals.
  • Maintain high standards of cleanliness and customer service.
  • Demonstrate professionalism and lead by example.
  • Ensure membership retention.
  • Complete assigned tasks and projects timely.
  • Adhere to all policies and procedures.
  • The above description may be subject to change at any time.
Meetings:
  • Daily brief meetings with club staff.
  • Daily meetings with the Personal Training Manager.
  • Weekly management meetings.
  • Annual performance evaluations.
Crunch Fitness seeks dynamic and enthusiastic individuals who are passionate about health and fitness to join our team.

At Crunch Fitness, we believe in blending work, fitness, and enjoyment. Working with us is more than just a job; it’s an opportunity to inspire others to achieve their fitness aspirations. Our 'No Judgments' philosophy fosters a diverse and welcoming community of professionals, making Crunch an exceptional place to work.

Crunch is dedicated to making serious exercise enjoyable by merging fitness with entertainment and promoting a philosophy of No Judgments. Our facilities are equipped with cutting-edge cardio and strength training equipment, full-service locker rooms, tanning booths, HydroMassage beds, and a wide array of signature classes.

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