CRM Solutions Expert

2 weeks ago

Newton MA USA, United States Guldmann Inc Full time
About Guldmann Inc

Guldmann Inc is a global leader in Safe Patient Handling Technology, providing innovative solutions to enhance patient care and safety.

Job Title: CRM Solutions Expert

We are seeking a highly skilled CRM Solutions Expert to join our team in Boston. As a CRM Solutions Expert, you will be responsible for training, maintenance, and user support on our CRM platform, as well as presenting our Care Lift Management (CLM) digital solutions to clients, resulting in up-selling opportunities.

Key Responsibilities:
  • Maintain the CRM system for Guldmann by ensuring database integrity and accuracy of internal workflows & external client metrics.
  • Train Guldmann employees on CREO (CRM) and troubleshoot user issues that may arise.
  • Primary point of contact with CRM vendor on upgrades and all troubleshooting.
  • Documentation of technical procedures, FAQ's and common resolutions related to the digital solution selling process.
  • Maintain inventory of licenses for CRM and/or Guldmann digital solutions for the US market
  • Maintain and keep abreast of all Guldmann clinical digital developments and enhancements for internal & external stakeholders.
  • Collaborate with Guldmann product IT software development team in global HQ on new software upgrade rollouts.
  • Conduct product demonstrations and presentations to Guldmann clients and prospective clients, using the latest digital releases and solutions to uncover & address customer needs.
  • Product support for Guldmann software that includes new releases and upgrades.
  • Perform regular interfacing with clients for the presentation & integration of Guldmann digital solutions.
  • Develop strong working relationships with external stakeholders by selling & supporting the seamless integration of Guldmann digital solutions on a facility's existing platforms.
Requirements:
  • Minimum of an associate's degree in information technology with certifications in Microsoft operating systems, cloud technology and network protocol.
  • Excellent communication and interpersonal abilities
  • Analytical and strong problem-solving solution driven.
  • Ability to travel as needed
  • CRM Software knowledge, Microsoft 365 support knowledge
  • Travel 15-25% within USA
Physical and Mental Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move 20-40 pounds. Specific vision abilities required by this job include Close vision and Ability to adjust focus. While performing the duties of this job, the employee is frequently required to stand, walk and talk or hear. The employee is occasionally required to sit; use hands to finger, handle, or feel and reach with hands and arms.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

The employer retains the right to change or assign other duties to this position as a result of evolving business needs.

Compensation details: Yearly Salary

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