Member Services Specialist

1 week ago


Converse, Texas, United States Taymax Group Full time
About the Role

We are looking for a detail-oriented and customer-focused Member Services Representative to join our team at Planet Fitness. This role involves creating a positive member experience through exceptional customer service, handling front desk activities, and maintaining the overall cleanliness of the club.

Key Duties and Responsibilities:
  1. Greet members, prospective members, and guests, and provide exceptional customer service.
  2. Handle all front desk related activities, including answering phones, checking members into the system, and taking prospective members on tours.
  3. Facilitate updates to member accounts, respond to member questions and concerns, and assist the Club Manager in counting out the drawer as needed.
  4. Maintain the neatness and cleanliness of the club, including completing daily assigned tasks, helping complete priority cleaning lists, and performing walk-around and bathroom checks periodically.
What We Offer:
  • Estimated salary: $10.75 - $11.25 per hour.
  • An inclusive and diverse workplace environment.
  • The opportunity to work in a judgement-free zone.


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