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Customer Service Representative II

2 months ago

Hamtramck, Michigan, United States Clean Earth Holdings Full time

Job Summary

Clean Earth Holdings is seeking a highly skilled Customer Service Representative II to join our team. As a key member of our customer experience team, you will be responsible for managing and identifying customer needs, responding to a high volume of communication via email and telephone, and navigating multiple systems to take appropriate action for resolution.

Key Responsibilities

  • Manage multiple customers assigned to the team, including communications and logistical activities
  • Prepare and review orders for accuracy per client contract, including accurate pricing and order review for invoicing
  • Partner with Sales team to increase revenue growth of assigned account roster
  • Coordinate with cross-functional teams to assign tasks to the correct departments
  • Maintain thorough and updated customer records
  • Prepare client profiles by gathering information and assign codes using basic knowledge of MSDS and hazardous waste coding and disposal requirements
  • Responsible for all case management tied to the team member's assigned accounts
  • Conduct research and work cross-functionally to resolve or escalate problems
  • Regularly review, analyze, and prepare reports on the status of customers' orders
  • Conduct proactive calls to ensure ongoing communication with existing customers
  • Provide feedback to management on ways to increase efficiencies and the effectiveness of servicing customers' needs

Requirements

  • Bachelor's degree coupled with 3+ years of work experience in an account management or customer service role OR High school diploma/GED coupled with 5+ years of work experience in a customer service or account management role
  • High level of Customer Service acumen and business acumen
  • Self-directed, with the ability to work on multiple projects with competing priorities and deadlines
  • Proficiency in Microsoft Office software (Excel, Word, PowerPoint, and Outlook)
  • Experience using a CRM system or web-based programs, proprietary online applications
  • Excellent verbal and written communication skills in English; ability to maintain a high level of accuracy in details; and strong phone contact handling skills and active listening
  • Ability to manage several tasks simultaneously and meet deadlines

Preferred Qualifications

  • Bachelor's degree in chemistry, environmental studies, or biology
  • Work experience with waste characterization, waste handling logistics, and profiling, demonstrating familiarity with EPA/RCRA, and DOT regulations
  • Knowledge of Salesforce, Ariba, or Oracle systems
  • Experience administering and reviewing service contracts
  • Ability to lead account-specific projects

Benefits

Clean Earth Holdings offers competitive benefits, including health, dental, vision, life, and disability insurance plans starting on the first day of employment; paid time off, wellness benefits, employee discount program, tuition assistance, and a 401(k) with company matching.

Equal Employment Opportunity

Clean Earth Holdings provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or genetics.