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Program Director

2 months ago

Norfolk, Virginia, United States Gateway Recruiting, INC. Full time
Job Summary

We are seeking a highly skilled and experienced Program Director to join our team at Gateway Recruiting, INC. as a Program Lead. The successful candidate will be responsible for providing technical, educational, and sales support to our customers, ensuring superior outcomes and building strong relationships with our clients.

Key Responsibilities
  • Technical Support
    • Provide expert technical assistance to customers, including building virtual reconstructions of human anatomy and pathology using Precision XRTM.
    • Assist surgeons with preoperative surgical planning and intraoperative surgical navigation.
    • Coordinate, schedule, and conduct XR events.
  • Clinical Support
    • Represent Company procedures during surgeries and patient engagement to provide technical assistance.
    • Provide hands-on and remote clinical support to customers.
    • Fulfill software and service contract obligations.
  • Education and Training
    • Educate and train clinicians and hospital personnel on the use of Precision XRTM.
    • Assist clinicians in the utilization of Precision XRTM during patient consultations.
    • Provide Precision XRTM expertise during multidisciplinary education sessions.
  • Customer Relationship Management
    • Build and maintain strong relationships with customers at all levels.
    • Provide a clinical resource for surgeons, clinicians, and hospital staff.
    • Assist commercial leadership in educating and training new sales representatives and Program Leads.
  • Product Development and Support
    • Introduce more complex products and applications to physicians and hospital staff.
    • Work with the Commercial Sales Team to prioritize customer technical support and service expectation goals.
    • Provide potential leads for new products and customers to the Commercial Team.
    Requirements and Qualifications
    • Degree, credentials, or experience in a relevant area.
    • Excellent interpersonal and verbal communication skills.
    • Mechanical/technical ability and manual dexterity.
    • Knowledge of medical terminology, specifically related to neurosurgery.
    • Knowledge of 3D stereotactic equipment is preferred.
    • Ability to travel 20-60% dependent upon account distribution.
    • Medical device background is preferred.
    • Willingness to work a flexible schedule.
    • ARRT Certification a plus.
    • Open to relocation.