Desktop Support Specialist

3 weeks ago


Geismar, Louisiana, United States Resource Logistics Full time
Job Title: Desktop Support Specialist

This position is for an experienced IT professional on the Desktop Support team responsible for partnering with both IT design teams and Level 1 Service Desk to provide support for core infrastructure and desktop technologies standard to operating environment.

Key Responsibilities:
  • Primary desktop support for Windows Operating System
  • Mobile Device Management
  • Infrastructure, Video Conferencing systems, and IT-to-IT support for all of Workforce Enablement product
  • Responsible for technical troubleshooting, data gathering and GAP analysis for issues impacting end users globally
  • Ensures consistent processes, procedures and technologies are utilized across enterprise environment
  • Understand and follow direction provided by the team leads and managers of different products and towers
  • Document recurring issues in the Knowledge Base
  • Document in detail case status and tasks / work completed with end users in the ITSM system
  • Follow the critical incident process
  • Follow required safety protocols and complete regular trainings on safety and compliance
Required Qualifications:
  • Bachelor's degree in IT or Computer Science preferred
  • Technologies - Candidate must have 5 years combined experience and be proficient in supporting the following technologies:
  • Mobile Device Management
  • Mobile Web Apps, iOS, etc.
  • Active Directory Administration and Infrastructure Design
  • Windows 10 Operating System advanced troubleshooting; proficient using Windows registry
  • Microsoft Office Suite (2010/2016) advanced troubleshooting
  • Hardware troubleshooting with the ability to pinpoint hardware vs. software issue
  • General knowledge/troubleshooting for Networking
  • General knowledge of Microsoft Intune
  • Printers
  • Video Conferencing system support
  • Office 365 support and advanced troubleshooting
  • Understand and troubleshoot Clienture MFA
  • Desktop imaging
  • Strong customer service skills


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