Desktop Support Specialist

4 weeks ago


Geismar, Louisiana, United States Cynet Systems Full time
Job Title: Desktop Support Technician

Job Summary:
Cynet Systems is seeking an experienced Desktop Support Technician to join our team. As a key member of our IT department, you will be responsible for providing technical support for core infrastructure and desktop technologies standard to our operating environment.

Key Responsibilities:
• Provide primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, Video Conferencing systems, and IT-to-IT support for all Workforce Enablement products.
• Conduct technical troubleshooting, data gathering, and GAP analysis for issues impacting end users globally.
• Ensure consistent processes, procedures, and technologies are utilized across the enterprise environment.
• Collaborate with IT design teams and the Level 1 Service Desk to resolve technical issues.
• Document recurring issues in the Knowledge Base and case status in the ITSM system.
• Follow critical incident process and required safety protocols.

Requirements:
• Bachelor's degree in IT or Computer Science preferred.
• 5 years combined experience in supporting technologies such as Mobile Device Management, Active Directory Administration, Windows 10 Operating System, Microsoft Office Suite, and Video Conferencing systems.
• Strong customer service skills and experience in desktop and notebook hardware, operating systems, and desktop software.
• Ability to analyze data and write business requirements, process flows, functional and technical specifications, test scripts, and end user documentation.

What We Offer:
Cynet Systems offers a dynamic work environment, competitive salary, and opportunities for professional growth and development.

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