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IT Support Specialist

2 months ago

Brunswick, Ohio, United States Mack Industries Group Full time
Job Summary

Mack Industries Group is seeking a highly skilled and experienced IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our users, troubleshooting problems with computer hardware and software, and maintaining our network and server infrastructure.

Key Responsibilities
  • Technical Support
    • Provide technical assistance and support to users via phone, email, and in-person
    • Troubleshoot problems with computer hardware and software
    • Identify and resolve technical issues in a timely and efficient manner
  • Network and Server Maintenance
    • Maintain and update our network and server infrastructure
    • Perform routine maintenance tasks to ensure optimal system performance
    • Collaborate with other teams to resolve technical issues
  • Documentation and Reporting
    • Document and log all technical issues and resolutions
    • Provide regular reports on technical issues and system performance
  • Professional Development
    • Stay up-to-date with the latest technology trends and innovations
    • Participate in training and professional development opportunities
Requirements
  • Education and Experience
    • Bachelor's degree in Computer Science or related field
    • At least 2-3 years of experience in technical support or a related field
  • Skills and Abilities
    • Excellent technical skills and knowledge of computer hardware and software
    • Strong analytical and problem-solving skills
    • Excellent communication and interpersonal skills
    • Ability to work independently and as part of a team
Working Conditions

This is a full-time position that requires occasional travel to our facilities and other locations. The ideal candidate will have a strong technical background, excellent communication skills, and the ability to work independently and as part of a team.

Mack Industries Group is an Equal Opportunity Employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.