Lead SaaS Techno-Functional Analyst
17 hours ago
Oracle Customer Success Services (CSS) is a global organization that supports over 6,000 companies worldwide. As a member of the CSS team, our focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
We are seeking a highly skilled Lead Techno-Functional Analyst to join our team. As a key member of our team, you will be responsible for providing technical support, business solution implementation, and risk management to ensure the highest level of customer satisfaction.
Key Responsibilities:
- Provide leadership and expertise in the development of new products/services/processes
- Implement and support Oracle Cloud CX solutions
- Collaborate with internal teams to resolve customer issues and improve overall customer experience
Requirements:
- 12+ years of experience with CX solutions and 3+ years with Oracle Cloud CX implementations/support
- Bachelor's degree or equivalent experience
- Proven professional/technical experience with an understanding of Applications at a functional and technical level (preferably Oracle)
About Us:
Oracle is a world leader in cloud solutions, using tomorrow's technology to tackle today's problems. We're committed to expanding our inclusive workforce that promotes diverse insights and perspectives. Join us in shaping the future of technology and customer experience.
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