Fitness Team Member

4 weeks ago


San Diego, California, United States Planet Fitness Full time
Job Summary:

The Member Services Representative (MSR) role at Planet Fitness is a dynamic opportunity for personal and professional growth. As a key member of our team, you will be responsible for creating and maintaining a welcoming atmosphere that sets us apart in the fitness industry.

Key Responsibilities:
  • Greet members, prospective members, and guests with a smile and provide exceptional customer service.
  • Enforce the Judgement Free Zone and promote a positive, inclusive environment.
  • Handle front desk activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
  • Take prospective members on tours and help them download the PF Mobile App.
  • Respond to member questions and concerns in a timely and professional manner.
  • Promote sales of tanning lotions and memberships.
  • Create connections with the community and foster a sense of belonging among members.
Requirements:
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Experience in sales.
  • Punctuality and reliability are a must.
  • Exceptional customer service skills and ability to interact positively with members and coworkers.
  • Strong listening and problem-solving skills.
  • Diplomacy and professionalism in all interactions.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
  • CPR Certification AED/First Aid/CPR required.
Why Join Our Team?

At Planet Fitness, we're committed to creating a positive impact in our communities and enhancing people's lives with an affordable, high-end fitness experience. We're seeking top talent to join our team and help shape the future of our company.

We offer a competitive compensation package, including $16.85 per hour, and a supportive work environment that encourages growth and development. If you're a motivated and hardworking individual who is passionate about fitness and customer service, we want to hear from you


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