Fitness Team Member
4 weeks ago
The Member Services Representative (MSR) role at Planet Fitness is a dynamic opportunity for personal and professional growth. As a key member of our team, you will be responsible for creating and maintaining a welcoming atmosphere that sets us apart in the fitness industry.
Key Responsibilities:- Greet members, prospective members, and guests with a smile and provide exceptional customer service.
- Enforce the Judgement Free Zone and promote a positive, inclusive environment.
- Handle front desk activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
- Take prospective members on tours and help them download the PF Mobile App.
- Respond to member questions and concerns in a timely and professional manner.
- Promote sales of tanning lotions and memberships.
- Create connections with the community and foster a sense of belonging among members.
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Experience in sales.
- Punctuality and reliability are a must.
- Exceptional customer service skills and ability to interact positively with members and coworkers.
- Strong listening and problem-solving skills.
- Diplomacy and professionalism in all interactions.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
- CPR Certification AED/First Aid/CPR required.
At Planet Fitness, we're committed to creating a positive impact in our communities and enhancing people's lives with an affordable, high-end fitness experience. We're seeking top talent to join our team and help shape the future of our company.
We offer a competitive compensation package, including $16.85 per hour, and a supportive work environment that encourages growth and development. If you're a motivated and hardworking individual who is passionate about fitness and customer service, we want to hear from you
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