Hotel Operations Manager
4 weeks ago
As a seasoned hospitality professional, you will lead the Residence Inn Cleveland Independence team to deliver exceptional guest experiences and drive business results.
With a proven track record of success in hotel operations, you will be responsible for managing the day-to-day activities of the hotel, including supervising staff, managing budgets, and ensuring seamless guest service.
Key Responsibilities:
- Interview, hire, train, and develop department managers and their teams.
- Champion great service and empower staff to take care of guests.
- Cultivate relationships with guests to develop loyalty and maintain high satisfaction levels.
- Apply problem-solving skills to resolve guest and/or employee issues.
- Monitor daily tasks to ensure standard operating procedures are followed.
- Assist with benefits administration, payroll, and human resources tasks.
- Support proactive sales efforts of the sales team.
- Ensure proper emergency procedures are communicated and followed.
- Conduct property inspections to ensure a clean, safe, and secure environment.
- Plan for success and improvement with staff meetings, action plans, and daily huddles.
- Strategize with Revenue Management to maximize revenues and grow market share.
- Prepare various financial reports for management and owners.
Requirements:
- At least 5 years of progressive experience in hotel operations or a related field.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
- Maintain a warm and friendly demeanor at all times.
- Effective communication and problem-solving skills.
- Ability to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Participate in M.O.D. coverage as required.
- Maintain high standards of personal appearance and grooming.
- Comply with InnVentures Standards and regulations.
- Ability to maintain confidentiality of information.
Salary Range:
$85,000-$90,000/year
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