Wine Business Professional
3 days ago
The Vieux Vins Group is a renowned wine merchant and importer with a rich history of excellence in the industry. Our unique structure as an Importer, Distributor, and Retailer of fine wine provides exciting opportunities for exceptional employees to learn and grow in the wine business.
Salary:$45,000 per annum, plus end-of-year bonus based on profitability and individual performance.
Job Description:
We are seeking a highly motivated and detail-oriented Retail Customer Service Specialist to join our team. As an office-based representative, you will be responsible for answering phones, emails, and entering orders. As your knowledge of our wines and operations improves, your responsibilities will expand to work with our retail sales team to tackle daily challenges.
Required Skills and Qualifications:
To succeed in this role, you should possess:
- a strong interest (or passion) for well-made wine
- excellent communication skills, especially in writing
- the desire and energy to work with the operational side of the business every day
- comfortability wearing multiple hats and multitasking to take care of daily responsibilities while being distracted by customer challenges
- the ability to provide outstanding customer service through cheerful communication with others, especially when solving problems
- Incredible detail orientation, as small details can make a big difference in the value of a wine
- the ability to touch type (no hunting and pecking please)
Benefits:
We offer a competitive hourly wage, 401k, health insurance, dental and disability insurance, plus a generous amount of time-off. Continuous learning, including regular tasting of wines from the deepest retail cellar in the country, is also part of our package. Additionally, you'll enjoy a top-notch employee purchase program and potential for growth and advancement within our fast-paced startup atmosphere.
Others:
Our location near San Francisco provides an unbeatable commute, convenient to Muni and Caltrain, or bike- or scooter-friendly. With a diverse and fun-loving team, you'll have the opportunity to grow and thrive in a dynamic environment.
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