Customer Service Representative

1 week ago


Brisbane, California, United States Lettieri & Co. Full time
Job Title: Customer Service Representative

We are seeking a skilled and professional Customer Service Representative to join our team at Lettieri & Company, an importer of fine foods and wines. This role is based in the San Francisco Bay area and requires excellent communication skills, both written and verbal.

About the Role:
This position involves providing exceptional customer service and accurate sales order management while working in a fast-paced environment. The ideal candidate will have a positive and professional demeanor, with the ability to build rapport with customers, both internal and external.

Key Responsibilities:
* Provide exceptional customer service through various communication channels, including phone, email, and in-person interactions.
* Manage sales orders accurately and efficiently, ensuring timely delivery and resolution of any issues that may arise.
* Collaborate with the Customer Service Manager to resolve complex customer complaints and concerns.

Requirements:
* Post-secondary education preferred.
* Minimum 2 years of experience in customer service, general administration, sales, or related fields.
* Strong written and verbal communication skills.
* Ability to prioritize and multi-task in a fast-paced environment.
* Proficient in MS Office.
* Experience in the Specialty Food Distribution or a related industry an asset.

Salary: $45,000 - $60,000 per year, depending on experience.

Benefits: We offer a competitive benefits package, including health insurance, retirement plan, and product tasting opportunities.

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