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Strategic Business Solutions Architect

2 months ago


Houston, Texas, United States Tait North America Full time
Job Overview

Role Scope

The Strategic Business Solutions Architect plays a pivotal role in the design and planning of tailored solutions for clients. This individual is instrumental in leading the process to identify optimal solutions that align with customer requirements. The architect must effectively communicate both technical concepts to developers and business insights to clients, ensuring successful outcomes.

This position collaborates closely with Regional Leadership Teams to articulate how solutions can be effectively delivered, detailing the products, frameworks, APIs, and services that should be utilized, along with the associated costs, timelines, and efforts involved. The Business Solutions Architect will guide the selection of technologies and outline the development phases that the implementation team will adopt, ensuring a profitable solution that meets customer expectations.

Key Responsibilities

  • Collaborate with Solutions Business Managers and Regional Sales Engineering to create technical concepts that address customer challenges, utilizing Tait and third-party products, software, and services.
  • Maintain proximity to clients and global offices to enhance service delivery.
  • Engage with Solutions Business Managers and pre-sales engineering teams to resolve customer issues.
  • Work alongside Global Product Management, Development, and Partnering teams to tackle market challenges.
  • Partner with Delivery Teams to design scalable solutions and products.
  • Facilitate brainstorming sessions to generate potential solutions for business needs or challenges.
  • Identify opportunities for process enhancements.
  • Prepare and document testing requirements.
  • Leverage Tait resources (e.g., IT) to support business objectives.
  • Provide specialized knowledge in technologies relevant to various vertical markets, such as Mission Critical Push To Talk for Public Safety, Intelligent Transport Systems, and SCADA Management Systems for Utilities.
  • Promote software and services throughout the organization.
  • Guide clients in developing their technology strategies.
  • Advise the organization on the application of technology in targeted markets and customer segments.
  • Facilitate customer upselling by addressing additional technical challenges within existing accounts.
  • Develop and contribute to compelling business cases for both internal and external investments.

Desired Outcomes

  • Enhance customer problem awareness within Tait.
  • Augment Tait's capability to propose comprehensive business solutions, incorporating Tait and third-party products, software, and services.
  • Enable the replication of successful solutions globally.
  • Establish long-term strategic relationships.
  • Influence customer solution direction.
  • Develop existing long-term strategic relationships into Tait solutions customers.
  • Shape product strategy to align with customer solution requirements.

Essential Skills

  • Exceptional written and verbal communication skills; must be able to convey concepts clearly to non-technical audiences.
  • Ability to quickly research and understand key points in related technology areas to better grasp the customer's problem domain.
  • Analyze, document, and summarize the customer's:
    • Technology environment
    • Business processes
    • Technical requirements
  • Facilitate creative collaboration with both customers and internal teams.
  • Influence customer technology direction.
  • Influence internal technology direction.
  • Identify and foster technology partnership opportunities to address customer challenges.

Knowledge and Experience Requirements

  • Bachelor's or Master's Degree in Business or a related field.
  • Experience in one or more relevant verticals, including Public Safety, Utilities, Transportation, and Mining.
  • Familiarity with communications and related technologies that Tait is integrating, such as Cloud, 3GPP technologies, Web technologies, WiMAX, LoRA, and Wi-Fi.
  • Understanding of Cyber Security for Critical Infrastructure.
  • Knowledge of ITIL Service Management and delivery concepts.
  • A minimum of 7 years of experience in a similar or related role.
  • Bilingual proficiency in English and Spanish is preferred.

Health and Safety Precautions

  • Adhere to personal protective equipment and mask requirements as necessary for safety.
  • Comply with vaccination requirements for all new hires.
  • Participate in temperature screenings as required at various sites.
  • Follow social distancing guidelines.
  • Engage in sanitizing, disinfecting, and cleaning procedures as mandated.

Occupational Safety and Health Responsibilities

All staff must adhere to Tait policies and procedures. Responsibilities include:

  • Familiarizing oneself with evacuation procedures and the locations of fire exits and extinguishers.
  • Identifying the first aider and fire warden in your area.
  • Utilizing company-provided protective equipment/clothing as necessary.
  • Reporting any circumstances that may pose a hazard to oneself or others.
  • Reporting any accidents, regardless of severity.

Quality Management Commitment

Tait Communications is an ISO 9001 certified organization. We are committed to continuously improving our Quality Management System to meet business and client needs. This position will implement all necessary technical and organizational measures to safeguard information technology systems and data related to Tait's business operations. The Business Solutions Architect will adhere to Tait's information security, cyber security, and data protection policies and procedures to prevent breaches, loss, unauthorized access, or misuse of any information technology systems or data.

All staff are responsible for understanding the company's quality policy and objectives.