Customer Experience Representative

1 week ago


Tempe, Arizona, United States Jackson Hewitt Full time
About the Role

This Customer Experience Representative position at Jackson Hewitt offers a unique opportunity to make a positive impact on our clients' lives. As a key member of our team, you will be responsible for providing exceptional service and support to our customers.

The estimated salary for this position is around $40,000 per year, based on location and experience. We offer a comprehensive benefits package and a supportive work environment that fosters growth and development.

Responsibilities
  1. Greet clients in a welcoming and professional manner.
  2. Share information about Jackson Hewitt's services and promotions in a clear and concise manner.
  3. Enter customers' personal and Form W-2 information into our proprietary software efficiently and accurately.
  4. Help schedule tax preparation appointments.
  5. Maintain a high level of client satisfaction by monitoring wait times and keeping clients engaged.


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