Overnight Guest Services Coordinator

2 months ago


Avalon, New Jersey, United States ICONA AVALON Full time

Position Overview
The Night Auditor plays a crucial role in ensuring a seamless experience for guests during overnight hours while managing essential financial tasks. This position involves a combination of guest interaction and meticulous bookkeeping duties.

Key Responsibilities
To perform effectively in this role, the following tasks are essential:

  • Warmly greet and assist guests upon arrival.
  • Allocate rooms and distribute keys efficiently.
  • Handle phone inquiries with professionalism.
  • Manage reservation processes accurately.
  • Conduct account reconciliations with precision.
  • Ensure the cash drawer is balanced and receipts are logged correctly.
  • Prepare and disseminate closing and morning shift reports to relevant departments.
  • Compile reports for the Accounting department.
  • Generate and share the Daily Operating Summary.
  • Strive to provide exceptional service to all guests, aiming to exceed their expectations.
  • Perform additional tasks as assigned.
  • Participate in weekly Aloha Culture Meetings.

Required Competencies
The following skills are vital for success in this position:

  • Effective communication skills.
  • Strong guest service orientation.
  • Ability to manage stress and maintain composure.
  • Attention to detail and thoroughness.

Work Environment
This role is situated within a hotel environment, utilizing standard office equipment such as computers and telephones.

Physical Requirements
The physical demands of this position include:

  • Standing for over two-thirds of the time.
  • Walking for over two-thirds of the time.
  • Occasional sitting for less than one-third of the time.
  • Frequent use of hands for handling and feeling.
  • Reaching with arms and hands regularly.
  • Climbing or balancing as needed.
  • Stooping, kneeling, crouching, or crawling occasionally.
  • Talking and hearing consistently.
  • Lifting items weighing between 5 to 50 pounds regularly.

Position Type
This is a part-time position requiring flexibility to work nights, weekends, and holidays.

Education and Experience
Applicants should possess:

  • A high school diploma or equivalent.
  • A minimum of one year of relevant experience.

Additional Information
This job description is intended to provide a general overview of the position and is not exhaustive of all responsibilities and duties. Responsibilities may evolve over time with or without notice.



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